" /> Call tracing - Genesys CTI User Forum
« previous next »
Pages: 1 [2]   Go Down

Author Topic: Call tracing  (Read 24435 times)

Paulo

  • Guest
Call tracing
« Reply #15 on: January 01, 1970, 12:00:00 AM »
Advertisement
Hi all,
could anybody send me a copy of the log parser? I'd vey much appreciate it.

Thanks,
Paulo
Logged
Marked as best answer by on May 02, 2025, 01:44:36 AM

Marco

  • Guest
Call tracing
« Reply #16 on: January 01, 1970, 12:00:00 AM »
  • Undo Best Answer
    • Hello,

    Can you also send me the log parser.

    Thanks Marco
    Logged

    renaa

    • Guest
    Re: Call tracing
    « Reply #17 on: January 04, 2009, 08:00:02 AM »
    Please send me a copy
    Logged

    Offline MarcRobinson

    • Jr. Member
    • **
    • Posts: 62
    • Karma: 0
    Re: Call tracing
    « Reply #18 on: January 05, 2009, 05:02:00 PM »
    You can also use Kazimir, which is a T-Server parser that Genesys internally uses. They don't support it, but it's solid, and it's pretty obvious how to use it. I've used it a lot.

    Also, for less detailed call information, if your application generates Vista logs, you can read these logs (and it's relatively easy to write a log parser for Vista logs -- I've done so).
    Logged

    Offline frdesimo

    • Newbie
    • *
    • Posts: 24
    • Karma: 0
      • Linkedin
    Re: Call tracing
    « Reply #19 on: January 07, 2009, 10:50:53 AM »
    Hi all,

      could anybody send me a copy of the log parser? I'd vey much appreciate it.



    Thanks,

    Francesco
    Logged

    Joel

    • Guest
    Re: Call tracing
    « Reply #20 on: January 13, 2009, 11:50:32 AM »
    [color=red][b]Hi Folks,

    This post is very old and was copied from another forum. I am not working in the Genesys business anymore, so i don't have the parser.
    Please don't ask for it anymore. Maybe someone who has it could attach it to the thread.

    Cheers

    Joel
    [/b][/color]
    Logged

    Offline Gulden_NL

    • Full Member
    • ***
    • Posts: 109
    • Karma: 1
      • VoxPeritus - The Voice of Experience
    Re: Call tracing
    « Reply #21 on: January 13, 2009, 07:45:50 PM »
    You can download it from Sourceforge: [url=http://sourceforge.net/projects/kazimir/]http://sourceforge.net/projects/kazimir/[/url] 
    Logged

    Offline victor

    • Administrator
    • Hero Member
    • *****
    • Posts: 1419
    • Karma: 18
    Re: Call tracing
    « Reply #22 on: January 18, 2009, 09:15:25 AM »
    Why would someone want to actually go all the way to sourceforge and download it from there when all you have to do is... Ask Joel! :) I think we even have his hotmail posted somewhere around on this thread!

    I am told that he has the secret version that on top of analyzing the logs, automatically detects any anomalies and tells people exactly where to head to replace them. It is told that FEMA once approached him for using the program to analyze their levees in New Orleans, but Joel was out of town during that fateful day, and the next thing you know - water has turned New Orleans into new and modern Atlantis.

    After Joel came back from vacation and saw that the whole city was send to the bottom of the ocean, he thread away the code promising never again to use it.

    Of course, the story did not end there...


    Logged

    Offline Adam G.

    • Hero Member
    • *****
    • Posts: 552
    • Karma: 12
    • Still Gorgeous.......
    Re: Call tracing
    « Reply #23 on: January 18, 2009, 02:09:35 PM »
    v 0.2.0.1 attached.

    I'll probably get told off for posting it so get it while you can.

    Logged

    Offline victor

    • Administrator
    • Hero Member
    • *****
    • Posts: 1419
    • Karma: 18
    Re: Call tracing
    « Reply #24 on: January 19, 2009, 02:57:06 AM »
    Pavel,

    it is opensource, right and is free to everyone? Genesys does not own it or copyrighted it, so why should it be a problem?

    Vic
    Logged

    Offline manumariyappa

    • Newbie
    • *
    • Posts: 8
    • Karma: 0
    Re: Call tracing
    « Reply #25 on: January 21, 2009, 02:42:31 PM »
    In Genesys, each call is assigned a unique connID(connection ID) all you got to do is trace the connID thru the logs. Trust me that initially, it looks cumbersome, but once you get used to it...it should be a piece of Cake.
    Logged

    Offline Dave

    • Newbie
    • *
    • Posts: 22
    • Karma: -1
    Re: Call tracing
    « Reply #26 on: January 31, 2009, 11:46:29 PM »
    [quote author=victor link=topic=1062.msg16044#msg16044 date=1232333826]
    Pavel,

    it is opensource, right and is free to everyone? Genesys does not own it or copyrighted it, so why should it be a problem?

    Vic
    [/quote]
    Vic,

    The Kazimir tool that's used to analyze Genesys logs is not open source, and is not the same as what can be found on SourceForge.  Completely different applications...

    Not to say I really know where the intellectual property rights exist with the Genesys-relevant Kazimir, but I'd be surprised if Genesys was happy to see it posted here.

    Anyone with a Genesys maintenance agreement can download the latest version of Kazimir from the support website...
    Logged

    Offline cavagnaro

    • Administrator
    • Hero Member
    • *****
    • Posts: 7641
    • Karma: 56330
    Re: Call tracing
    « Reply #27 on: February 01, 2009, 06:17:13 PM »
    It clairly says that it is not Genesys related and some part of the code is MPL.
    However I also believe we can't post it.
    Logged

    Offline Adam G.

    • Hero Member
    • *****
    • Posts: 552
    • Karma: 12
    • Still Gorgeous.......
    Re: Call tracing
    « Reply #28 on: February 02, 2009, 07:45:55 AM »
    [quote author=cavagnaro link=topic=1062.msg16319#msg16319 date=1233512233]
    It clairly says that it is not Genesys related and some part of the code is MPL.
    However I also believe we can't post it.
    [/quote]

    Cav,


    Shhhhhhhhhhhhh

    Logged

    Offline cavagnaro

    • Administrator
    • Hero Member
    • *****
    • Posts: 7641
    • Karma: 56330
    Re: Call tracing
    « Reply #29 on: February 02, 2009, 03:26:22 PM »
    :-[
    Logged
    Pages: 1 [2]   Go Up
    « previous next »