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Doubt

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Chat & Co Browsing
« on: March 23, 2009, 10:19:33 AM »
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Hi
I have installed both Chat and Co Broswe servers in my machine. If chat works then co browsing is not working. If co browsing works then chat is not working.
Does Chat server has specific configuration file[server.xml] or it uses the general tomcat port. Because i suspect both are using the same port. How do i check this??
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Doubt

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Re: Chat & Co Browsing
« Reply #1 on: March 23, 2009, 10:22:15 AM »
Also someone please tell me how to identify the list of availbale ports in a machine.
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Offline CTIgem

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Re: Chat & Co Browsing
« Reply #2 on: March 23, 2009, 12:14:55 PM »
netstat will show what port is listening in windows.
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Offline cavagnaro

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Re: Chat & Co Browsing
« Reply #3 on: March 23, 2009, 02:58:36 PM »
netstat -an |find "LISTENING" in Windows
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Offline René

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Re: Chat & Co Browsing
« Reply #4 on: March 24, 2009, 01:32:26 PM »
Doubt,

The issue you're facing is caused by different libraries used and required by Chat and CoBrowse solution. It's possible to use single Tomcat instance for both Chat and CoBrowse but configuration is a bit tricky.

If there is a web server like Apache2 or IIS deployed in front of your Tomcat then your situation is a bit easier. You can configure "Chat Tomcat" as another worker and point specific URL only to that worker.

R.
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Co Browsing

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Re: Chat & Co Browsing
« Reply #5 on: March 24, 2009, 01:40:08 PM »
Hi Rene,
     Thanks for ur clarification.

Does chat server has specific server.xml as kana[co browser]. I cudnt find any specific xml for chat. All i see is the xml for apache 2.

Also as u said i have apache 2 and iis hosted on my machine.
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Offline René

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Re: Chat & Co Browsing
« Reply #6 on: March 24, 2009, 01:50:36 PM »
server.xml is configuration file used by Tomcat where you can setup Tomcat connectors and other Tomcat's settings. Chat server doesn't require any specific settings in that file if I do remember well.

R.
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Doubt

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Re: Chat & Co Browsing
« Reply #7 on: March 24, 2009, 01:53:46 PM »
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    • Hi,
          I have a seperate tomcat inside the kana which uses the server.xml within kana. Kana is for co browsing. In my case if co browsing is working then chat is not working & vice versa. So i suspect whether chat requires a seperate server.xml ..
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    Offline René

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    Re: Chat & Co Browsing
    « Reply #8 on: March 24, 2009, 02:26:58 PM »
    You can't have multiple server.xml files within one Tomcat instance! It seems to me that your knowledge about Tomcat is very limited. I would suggest you to ask someone to help you with that task. I repeat it again - it isn't easy to configure multiple Tomcats on one host to work properly.

    R.
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    Doubt

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    Re: Chat & Co Browsing
    « Reply #9 on: March 25, 2009, 05:01:43 AM »
    Thanks Rene I resolved the tomcat issue.

    Below is the scenario :

    I have co browser and chat enabled with my genesys components.
    I logged into the chat [Customer side & agent desktop]. I was able to do a chatting. When i click co browse from agent desktop a new pop up comes and it is asking for Customer session id. Actually what will be the sutmer session id. Where can i find it? I tried giving customer name[since the customer doesnt have a login id he just give his first nam last name and mail id in the window].Kindly clarify me..
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    Offline cavagnaro

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    Re: Chat & Co Browsing
    « Reply #10 on: March 25, 2009, 05:35:08 AM »
    When the customer asks for a chat session the system will give him a session id, copy that and paste in agents window
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    Doubt

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    Re: Chat & Co Browsing
    « Reply #11 on: March 25, 2009, 09:57:12 AM »
    Also can someone tell me what will ve the value of "co-browse-account " in genesys desktop ???
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    Doubt

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    Re: Chat & Co Browsing
    « Reply #12 on: March 26, 2009, 06:52:07 AM »
    Hi All,
        I am getting the below error when i tried to do a co browse with genesys compponents

    Can't login to Cobrowse server. Reason: HBERR_NOAPPLET Description: Could not load the conavigation applet.  Perhaps Java is not enabled in the browser.

    But i have java[jre1.4.2] in my machine. Any idea why this error happens and how this cud be resolved.
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    Doubt

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    Re: Chat & Co Browsing
    « Reply #13 on: March 26, 2009, 12:10:53 PM »
    Some one pls help me. Its very urgent...
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    Offline René

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    Re: Chat & Co Browsing
    « Reply #14 on: March 26, 2009, 12:35:36 PM »
    Hi,

    The fact you have JRE installed on your machine doesn't mean JRE is enabled in your browser (IE). Open IE settings and check Java is enabled.

    R.
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