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RCo

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Preview calls are not consistently recording an attempt
« on: May 06, 2009, 02:14:05 PM »
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we just recently started using Preview dialing with one of our business groups; CCPulse is showing me the number of records processed; but when I go into OCM and look at the call list, the attempt field almost always has zero; I would have expected to see a "1" for each Preview attempt.  Are my users not clicking the correct things in GAD?  I have them clicking "Disconnect" then "Mark Done" when they are finished.
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Offline cavagnaro

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Re: Preview calls are not consistently recording an attempt
« Reply #1 on: May 06, 2009, 05:53:13 PM »
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    • I believe it could be because it is not OCS dialing DNs the ones dialing but your agents, for attempts you will have to see that stat in your agents.
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    Offline René

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    Re: Preview calls are not consistently recording an attempt
    « Reply #2 on: May 07, 2009, 04:02:10 PM »
    I would say the agents select wrong call result thus OCS doesn't update calling list properly.

    R.
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