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Loki556

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Disconnected from the tServer every 30 minutes.
« on: November 24, 2009, 01:23:20 AM »
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Hi there,
First of all I apologise for any lack of knowledge on my behalf.

Now, the problem we are experiencing- it seems like the users that are connected to a tServer and are inactive for 30 minutes get disconnected from the tServer.
I am being told that we don't have any time- outs on the Genesys server, so it might be a connection property.

We are using DesktopToolkitX 5.1.

Any suggestions on how this might be rectified, or where can I find more information on the activex toolkit?

thank you
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Offline cavagnaro

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Re: Disconnected from the tServer every 30 minutes.
« Reply #1 on: November 24, 2009, 03:22:16 AM »
What does TServer logs say? What about your network? A non timeout is not always an indicator of quality, maybe bandwidth or packet prioritization is your problem.
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Loki556

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Re: Disconnected from the tServer every 30 minutes.
« Reply #2 on: November 24, 2009, 04:58:07 AM »
tServer logs say that application has been disconnected. Network seems to be working - we might set up a persistent ping to see if the connection goes down at any time.

any idea's on how else we can identify the problem?

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Offline cavagnaro

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Re: Disconnected from the tServer every 30 minutes.
« Reply #3 on: November 24, 2009, 05:32:03 AM »
Do a sniffer.
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Offline rpenney

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Re: Disconnected from the tServer every 30 minutes.
« Reply #4 on: November 24, 2009, 07:15:55 AM »
Is it exactly 30 minutes?

It could be related to a TCP level idle timeout.

Try turning on ADDP on in any connections for the client application object in CME.
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Offline saurrabh

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Re: Disconnected from the tServer every 30 minutes.
« Reply #5 on: March 12, 2010, 08:52:33 AM »
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    • Hi,
    Are you using a thick client or thin client?

    Did you check logs in IIS server in case of Thin client.
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