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Author Topic: Call Flow from the call made till the call released  (Read 2692 times)

suresh

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Call Flow from the call made till the call released
« on: January 06, 2010, 07:27:43 PM »
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Hi All,

I'm relatively new to Genesys CTI. Can anybody please help me with this query. It would be very helpful if you can explain with the Events and Messages.

Regards,
Suresh

Offline Fra

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Re: Call Flow from the call made till the call released
« Reply #1 on: January 08, 2010, 12:02:03 AM »
That can't be answered, it's too generic, it depends on direction, environment deployed, strategy implemented, DN's used etcetera

Fra

Marked as best answer by on Today at 05:47:06 AM

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Re: Call Flow from the call made till the call released
« Reply #2 on: January 08, 2010, 11:21:44 AM »
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  • strongly agreed wit Fra