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Author Topic: ServiceFactor1  (Read 3202 times)

Hubert

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ServiceFactor1
« on: January 01, 1970, 12:00:00 AM »
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In a routing strategy we try to consult a statistic of category ServiceFactor1. Looking in the statistic definition we see that you need to define 2 timeranges (1 for callsdistributed and 1 for callsabandoned) . In the strategy (in the panel where you define the statistics parameters) you can only give 1 timerange.
How to get this category of statistics in a strategy (Genesys 5.1).

Thanks.

Marked as best answer by on Today at 08:23:15 PM

Albinka

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Albuterol dosage
« Reply #1 on: March 04, 2010, 10:16:20 AM »
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