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Mark Newcomb

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6.1 OCS Options
« on: January 01, 1970, 12:00:00 AM »
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In 5.1 Campaign Manager there were two options "progressive_blending_reserved_agents" and "predictive_blending_reserved_agents" which could restrict the system to only make an outbound call is say >3 agents were ready to take the call.

How can this be achieved in 6.1 OCS as these options are now obsolete?

cheers
Mark
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Marked as best answer by on Today at 08:39:26 PM

Mark Newcomb

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6.1 OCS Options
« Reply #1 on: January 01, 1970, 12:00:00 AM »
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    • Hi Vic,

    we've just had a response from genesys support, and apparently these options have been reintroduced into OCS v6.1.000.22 which we have now installed just have to see if it works!
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