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rc1

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can CCPulse show # of records left in a calling list? (Outbound Campaign)
« on: September 03, 2009, 04:07:21 PM »
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I've had our dba look into stat server to see if there is any way to have the number of records left in a calling list.  We find the "Estimated Time To Completion" but can't figure out a way just to show the number of records remaining to dial in the calling list.  Was wondering if anyone has ever gotten that stat into a ccpulse view.

Right now the only way for me to tell our business users of how many remain is to open OCM and go to each calling list list; I really want to make this available on their ccpulse views. 

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JF

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Re: can CCPulse show # of records left in a calling list? (Outbound Campaign)
« Reply #1 on: September 03, 2009, 05:45:17 PM »
No impossible to get the information of what your required. The reason is simple Ocs retrieve some record into memory. This is the number of what CCPulse show you. Ex: you have 1500 calls, but OCS retreive only 50. Agent dialed 40. CCPulse will show 40 calls left.


The work-arround is to get report directly to the Outbound DB.

Thanks

JF
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Offline ecki

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Re: can CCPulse show # of records left in a calling list? (Outbound Campaign)
« Reply #2 on: September 03, 2009, 05:51:40 PM »
Hi ,

Try this statistic,

[CampRecordsLeft]
Category=CurrentNumber
Description=Total Number of Records Left in Campaign and Calling List
MainMask=RecordsNotProcessed
Objects=CallingList, Campaign, Agent
Subject=CampaignAction

This stat should exclude those which were already retrieved in to memory.
e.
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Rc1

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Re: can CCPulse show # of records left in a calling list? (Outbound Campaign)
« Reply #3 on: September 03, 2009, 07:05:09 PM »
Thanks for the tip; my dba is going to try to set that up.
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RC1

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Re: can CCPulse show # of records left in a calling list? (Outbound Campaign)
« Reply #4 on: September 03, 2009, 09:39:25 PM »
It worked!  Awesome; thanks... I don't suppose you have a way to count what's been retreived???
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Offline ecki

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Re: can CCPulse show # of records left in a calling list? (Outbound Campaign)
« Reply #5 on: September 03, 2009, 10:25:34 PM »
That is great news, never tested it before. But what do you mean with "to count what's been retrieved"?
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Offline cavagnaro

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Re: can CCPulse show # of records left in a calling list? (Outbound Campaign)
« Reply #6 on: September 03, 2009, 10:42:10 PM »
Yeah, it works, but take in account that it will not consider those that are in memory and neither those rescheduled.
About the Retrieved, no there is no way to look those in CCPulse.
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Offline ecki

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Re: can CCPulse show # of records left in a calling list? (Outbound Campaign)
« Reply #7 on: September 03, 2009, 11:06:06 PM »
Yep, that is right Cav. The stat is about records not processed.
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Offline fred.s

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Re: can CCPulse show # of records left in a calling list? (Outbound Campaign)
« Reply #8 on: March 24, 2011, 01:07:13 PM »
Hi

has there been any progress in finding, the number of records that are in a "RETRIEVED" state??

Also......

I have sucessfully used.....

[CampRecordsLeft]
Category=CurrentNumber
Description=Total Number of Records Left in Campaign and Calling List
MainMask=RecordsNotProcessed
Objects=CallingList, Campaign, Agent
Subject=CampaignAction

To add Stale and General Error

BUT

I cannot figure out how to add Wrong Number or SIT Invalid Number......

Can anyone help please????
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Offline fred.s

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Re: can CCPulse show # of records left in a calling list? (Outbound Campaign)
« Reply #9 on: March 29, 2011, 04:30:42 PM »
.............Anyone out there????
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Offline minuteman

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Re: can CCPulse show # of records left in a calling list? (Outbound Campaign)
« Reply #10 on: April 08, 2011, 05:33:07 PM »
Take a look at statistics, provided by StatServer Outbound Java Extension.
For example, if you need a number of chains retrieved, StatType definition may look like that:
Category = JavaCategory
JavaSubCategory = OCCStatExtension.jar:CurrentNumberChainsRetrieved
Objects = CampaignGroup, CallingList, Campaign

Generally speaking, you could subscribe for them even without StatType definition (at least from CCPulse).
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Offline fred.s

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Re: can CCPulse show # of records left in a calling list? (Outbound Campaign)
« Reply #11 on: April 12, 2011, 05:31:14 PM »
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    • Thanks, I have this StatType definition in Config Manager.

    However not in CCPulse Templates wizard under Calling lists/Campaigns.

    Can you suggest any reason why not??
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    Offline borkokrz

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    Re: can CCPulse show # of records left in a calling list? (Outbound Campaign)
    « Reply #12 on: April 13, 2011, 05:23:38 AM »
    maybe you don't have StatServer Outbound Java Extensions correctly installed ? Check init stage of statserver in the logs - look for 'java' keyword. Important thing - Java can't be 1.6 version. Install 1.5.
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    Offline fred.s

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    Re: can CCPulse show # of records left in a calling list? (Outbound Campaign)
    « Reply #13 on: April 27, 2011, 09:16:22 AM »
    Brilliant installed Java 1.5 and now it appears, but.....

    Now all my calling list are showing as '0' for in the ccpulse retrieved view I have set up.

    Is there something i am doing wrong?? HELP.....
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    Offline borkokrz

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    Re: can CCPulse show # of records left in a calling list? (Outbound Campaign)
    « Reply #14 on: April 27, 2011, 04:55:13 PM »
    You must have a connection between OCS and SS - indirect through Campaing Group settings or direct through connection between mentioned components.
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