Hi,
can someone please tell me what is the purpose of "IVR" block in IRD? In the help file, it says:
"The IVR (Interactive Voice Response) object is used to connect the interaction to an IVR. The treatment is specified in a format similar to that of a target because URS transfers the interaction in the same way it would routes to a target."
But then, looking into Sample E sample, it says:
Select the value for the Script parameter that collects information from the customer. In the Value field for the Target parameter, click the arrow to specify the type (typically a Queue or Group of Places), name, and location of the target. In the Value field for the Duration parameter type a positive integer that is greater than or equal to the length of the script.
Ok, this is really confusing... Let's say we have an IVR, and it has 24 DNs as ports associated with it. There is an ACD queue that all those DNs are connected to. If I set the destination for treatment as the queue, and timeout of zero, of course, the call would be routed to IVr for the treatment, but then, where do I route the call after IVR finished with it??? If I route the call back to the same routing point, wouldn't URS start the strategy from the very beginning again? How do I use it?
Vic
Also, how can I specify the
