Genesys CTI User Forum

Hi,
I'm just beginning experience with Genesys VoIP solution, and I have some question about it:
1 Considering that it is a VoIP solution, is it possible for a customer to use NeetMeeting to place a call to the call center? And what does he have to put in neetmeeting address to place the call to the call center?
2 what kind of DN do you have to create to enable a customer to call the call center using neetmeeting (I read that you have to create some DN for Agent position, extension, queue and Routing Points, but do you have to create some others dn for neetmeting clients belonging to customers?)
3 in order to use VoIP solution in conjunction with traditional PBX do you have to configure a multisite solution? (one PBX is traditional with its TServer and the other use VoIP TServer?)
Thanks

I read somehwere that one would need ICS to have netmeeting, but then, I asked myself WHY?
Netmeeting is using H.323, right? So how is it different from any other H.323 calls?
It would seem to me, that with just a slight change in addressing scheme, you could connect netmeeting calls without the need for ICS... Or am I going totally berserk?

One more thing do you think Genesys VoIP is the way to go? I know that this is Genesys forum and everything, but I asked myself again and again what is the most important thing in VoIP, and each time my answer was INFRASTRUCTURE.

Does Genesys make routers or switches? No. (Alcatel does, but I doubt that many of us even know them) Considering that normal Genesys is connected to PBX, and considering that almost every PBX maker is now offering a VoIP extension to their current equipment, wouldn't it make more sense to use that, and preserve the uniformity and role distribution? PBX voice, Genesys popup?

What are the merits of using IPCC as an extension to G3? You still would need to purchase Avaya switches, wouldn't you, to power the phones at least... Also, you would need to still have a card to convert T1 to H.323 or something of that nature... And then you would need to have Avaya switch and Genesys DMX, and would need to maintain both of them, on top of normal Genesys CTI maintenance.

Would it not be simpler to use Eclipse? Or Seagul (G3 R.11) where Genesys TServer would not even know that you are using IP PBX instead of the old faithful G3? Also, wouldn't it be cheaper both in the beginning as well in the long time?

The reason why I am asking this is because I really would like to have these questions answered, so that I could face my customer, and tell them with the clear conscience that I recommend them to use IPCC.

Thanks,
Vic

If you are running the VoIP solution you do not need to have a PBX. The phones are IP phones connected to ethernet. The major motivation to going to VoIP is that you do not need to spend big bucks on a phone switch and more on a separate data network. The only telephony hardware required is an h.323 gateway to connect to your IP router. Since an IP phone will plug in and function off of any ethernet port on your network, the cost of making changes to your phone system is virtualy eliminated. If your PC's have sound cards, you can use a softphone on the PC with out te need for a handset.