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Tony

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Detailed Login/Logout Report
« on: January 01, 1970, 12:00:00 AM »
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Does anyone know how to create a detailed Login/Logout report in Brio that will tell you the exact time when an agent logs in and out of the phone in time format HH:MM:SS?


John Doe

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Detailed Login/Logout Report
« Reply #1 on: January 01, 1970, 12:00:00 AM »
Use the Stat Server tables but I believe Brio is only licensed for CCA.

Superglide

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Detailed Login/Logout Report
« Reply #2 on: January 01, 1970, 12:00:00 AM »
Our vendor told us it was included.

Marked as best answer by on May 03, 2025, 01:09:18 AM

Zilan

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Detailed Login/Logout Report
« Reply #3 on: January 01, 1970, 12:00:00 AM »
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  • Some details in table "Agent_Login" might help. Somehow my report display both agent current and old on the same row (I'm reusing agent id).