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Louisa

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Call tracing
« on: January 01, 1970, 12:00:00 AM »
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Often I am asked to trace a particular call what time it called, how long it queued, who answered it etc.

I have tried to work through the tserver log files on the server but these are difficult to follow, fill up quickly and due to the logging level set disappear of the system.

Does anyone have any suggestions on how to do this?

Currently using Genesys 6.5.
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joel

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Call tracing
« Reply #1 on: January 01, 1970, 12:00:00 AM »
I don't know if that would help you but I can provide you a log parser. What you can do then is for instance enter a ConnID and a set of TServer logfiles and then you get in a new file all the events corresponding to the given ConnID. This is then much easier to read then a raw logfile. You can also enter for instance a Skill and RequestAnswer and then you get all the calls answered for a given skill.
Of course you would need to set your log configuration so that it keeps enough logfiles on the disk.
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joel

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Call tracing
« Reply #2 on: January 01, 1970, 12:00:00 AM »
Another simple alternative for tracing basic information about calls is to use the level "TRACE" of the logs writen by the router to the SCI. There you can see when an intercation was started and when and to whom it was routed.
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dbm

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Call tracing
« Reply #3 on: January 01, 1970, 12:00:00 AM »
Where can I get the log parser from
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Louisa

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Call tracing
« Reply #4 on: January 01, 1970, 12:00:00 AM »
Could you point me in the direction of the log parser please.. I will also take some of the actions you detail in you other response..

Cheers.
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joel

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Call tracing
« Reply #5 on: January 01, 1970, 12:00:00 AM »
The log parser was implemented by genesys but is not available for sale as far as I know. Contact me and I will help you.
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Steve P

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Call tracing
« Reply #6 on: January 01, 1970, 12:00:00 AM »
Could we get a copy of the "log parser"?
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sid

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Call tracing
« Reply #7 on: January 01, 1970, 12:00:00 AM »
Joel

I am very interested in that log parser. Will save me a lot of time because I am developig one.

How can I have it?
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Chelsia

  • Guest
Call tracing
« Reply #8 on: January 01, 1970, 12:00:00 AM »
Hi Joel,

could I have a copy of the parser pls? thanks.

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Chelsia

  • Guest
Call tracing
« Reply #9 on: January 01, 1970, 12:00:00 AM »
Hi Joel,

could I have a copy of the parser pls? thanks.

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Vic

  • Guest
Call tracing
« Reply #10 on: January 01, 1970, 12:00:00 AM »
Wow!!! Looking at the response... I think we all need a log parser. I had a very good friend of mine who is actually also posting here send me a copy of the one he has developed himself about a year ago in Access... you know who you are, so can I post it for everyone here?
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ecki

  • Guest
Call tracing
« Reply #11 on: January 01, 1970, 12:00:00 AM »
Hi Vic,

Good idea. Could you sned me one copy of this log parser application please?
Thank.
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JK

  • Guest
Call tracing
« Reply #12 on: January 01, 1970, 12:00:00 AM »
Vic,

can you please send me a copy of that too.

Thanks
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joel

  • Guest
Call tracing
« Reply #13 on: January 01, 1970, 12:00:00 AM »
Hello,

I have sent the logparser I have to some people. But I don't remember who got it and who didn't because my mailbox exploded (seems quite popular this logparser :). So if anyone is interested just send me a new email (joel_viallon@hotmail.com).
An other interesting way of reading logfiles is to use syntax highlighting with a good text editor and a custom syntax highlighting file.

Cheers
Joel
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Chelsia

  • Guest
Call tracing
« Reply #14 on: January 01, 1970, 12:00:00 AM »
Hi Vic,

Like to have a copy too. Many thanks.

Cheers
Chelsia
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