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Adam G

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GVP > Nuance...
« on: November 18, 2015, 04:39:14 PM »
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Hi,

I am being told by a client that their instance of GVP was built by Nuance (as an SI), like it was a dumb terminal IVR with TTS/ASR enabled.  I've tried to access the file sub-system/projects with Genesys Eclipse/Composer, but it is not loading .callflow elements, etc.

Is there such a thing a a proprietary tool from Nuance, which might have been used to build the CCXML/VXML for GVP?  If so, would that mean I need the same tools to develop the menus further - or is there a way to use Eclipse/Composer to develop the menus built by Nuance?

Hope I made the questions clear???

Thanks!
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Offline Kubig

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Re: GVP > Nuance...
« Reply #1 on: November 18, 2015, 04:54:12 PM »
What about "Nuance Café" product? From my real life experience I just know about tools for TTS/ASR configuration, tunning and developement. Not sure about VXML/CCXML.
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Adam G

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Re: GVP > Nuance...
« Reply #2 on: November 18, 2015, 05:20:09 PM »
Really not sure - Nuance is not my thing.  If it's downloadable, I will certainly try it out!

Thanks!
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Adam G

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Re: GVP > Nuance...
« Reply #3 on: November 18, 2015, 09:45:49 PM »
Apparently, Nuance have "NDF" (Nuance Development Framework), which is another flavor for Eclipse - you can still use Eclipse but the elements, scripts, callflows etc. are packaged as jsp's, prior to expansion as (CC/V)XML.

...just in case anyone was curious! :)
« Last Edit: November 19, 2015, 10:43:02 AM by adamgill »
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Offline Kubig

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Re: GVP > Nuance...
« Reply #4 on: November 19, 2015, 01:19:32 PM »
Great - thanks for posting it! Very useful for me.
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Offline livinginnj

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Re: GVP > Nuance...
« Reply #5 on: November 23, 2015, 04:35:12 AM »
Nuance has framework  called SVF(2.0/3.0) which uses Nuance Dialogue Module to connect with DTMF/Voice. It is completely java and jsp's
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Adam G

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Re: GVP > Nuance...
« Reply #6 on: November 23, 2015, 08:51:36 AM »
Interesting... does that Nuance Framework also contain the (TTS) tool set to create new audio files for inclusion in the ASR Call Flow?
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Offline Kubig

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Re: GVP > Nuance...
« Reply #7 on: November 23, 2015, 09:52:49 AM »
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    • For TTS/ASR tools there is another tool, called Nuance Vocalizer Expressive Studio.
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    Adam G

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    Re: GVP > Nuance...
    « Reply #8 on: November 23, 2015, 12:21:43 PM »
    Thanks - I shall go looking for it...
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