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Vic

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Home Shopping Network
« on: January 01, 1970, 12:00:00 AM »
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Hi, I was wondering if there is anybody from Home Shopping Network reading this. I have read case study for HSN Genesys implementation, and was wondering if someone could answer some of the questions regarding OCS 6.5 capabilities.

Thanks in advance,
Vic
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Matt Lehrer

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Home Shopping Network
« Reply #1 on: January 01, 1970, 12:00:00 AM »
I work at HSN.. A little late though huh?

We used Genesys Outbound in the 5.1 days. We installed OCS 6.1
in dev but never used it in production.
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Joe

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Home Shopping Network
« Reply #2 on: January 01, 1970, 12:00:00 AM »
Vic, I don't work there, but am familiar with outbound...
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buby

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Home Shopping Network
« Reply #3 on: January 01, 1970, 12:00:00 AM »
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    • We developed our own outbound application using predictive dialer.
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    Vic

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    Home Shopping Network
    « Reply #4 on: January 01, 1970, 12:00:00 AM »
    You mean you have developed application on top of OCS? Or did you develop your own thing?

    I find OCS a really advanced product with a helluva of bells and whistles. Unfortunately, Mosaix has already left a lasting impression here, and so, all customers want is OCS that works like Mosaix! I have on many occasion tried to explain that it should not be fitted to work as Mosaix, but...so far, each time I see an OCS implementation, it is always mimicking that of Mosaix...
    Why, god, why?
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