" /> Microsoft Speech Server and Genesys - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: Microsoft Speech Server and Genesys  (Read 4138 times)

This topic contains a post which is marked as Best Answer. Press here if you would like to see it.

Jim

  • Guest
Microsoft Speech Server and Genesys
« on: January 01, 1970, 12:00:00 AM »
Advertisement
Has anyone integrated MSS with Genesys yet? Looking for any insight.

Jim
Logged

Vic

  • Guest
Microsoft Speech Server and Genesys
« Reply #1 on: January 01, 1970, 12:00:00 AM »
Hi, Jim,

we are looking into it right now, actually. Microsoft has made a tremendous progress with its MSS and given its dominance in platforms running CRM and IVR products (yes, most IVRs do run on Windows!), it has a fair chance of becoming a major player next to likes of Nuance, SpeechWorks, etc.

Unfortunately, the problem is integration with Genesys. Getting attach data to/from MSS is a pain in a rear end. We have tried an old /tried approach of using Genesys ActiveX component; however, it is definitely not the way to do it.

Is there a GPlus component out there that I do not know about?
Logged

Jim

  • Guest
Microsoft Speech Server and Genesys
« Reply #2 on: January 01, 1970, 12:00:00 AM »
The only item I know of is the Intel NetMerge Call Manager TIM that I imagine you are using. I havenft seen or heard of anything from Genesys but I donft think there are many places up and running with MSS yet. Itfs good to know that it will not be an eeasyf installation so I can allocate more hours if we decide to go the MSS route.

Thanks,

Jim
Logged

Vic

  • Guest
Microsoft Speech Server and Genesys
« Reply #3 on: January 01, 1970, 12:00:00 AM »
Hi, Jim,
I thought you might be interested in this article:

<A HREF=http://www.developer.com/voice/article.php/11062_3368051_3>
MSS and CTI</A>
They guy managed to get it working...
Logged
Marked as best answer by on Today at 07:55:24 PM

Donnie

  • Guest
Re: Microsoft Speech Server and Genesys
« Reply #4 on: February 13, 2008, 04:09:15 PM »
  • Undo Best Answer

    • We are doing a MSS 2007 integration and need attached data working as well.  Does anyone have it working with MSS 2007 yet?
    Logged
    Pages: [1]   Go Up
    « previous next »