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Vivek

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Softphone disconnects from Tserver
« on: January 01, 1970, 12:00:00 AM »
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please help In our call center sometimes agent get disconnected from Tserver without any reason, only I see in the Tserver log file is something like below...

@12:27:45.3022 [4524] Client TServer65 disconnected on 75, id=0516:002f
g3_dn_unreg_hook(7718)

where 7718 is agent's DN and we are using Avaya G3 switch.

my question is why this happens... couldn't figure out.

Also I am thinking.. will this problem will be resolved if I used ADDP between Tserver and Soft phone?

Any help would be appreciated!!

Thanks.
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Ashish

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Softphone disconnects from Tserver
« Reply #1 on: January 01, 1970, 12:00:00 AM »
Please check the type of the DN in the CME. Is it the same as other DNs r configured?
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Vic

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Softphone disconnects from Tserver
« Reply #2 on: January 01, 1970, 12:00:00 AM »
silly question what about other DNs?
Are you sure that all DNs ar enot unregistered?
IS there some events in PBX log? <- ask your engineers.
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Superglide

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Softphone disconnects from Tserver
« Reply #3 on: January 01, 1970, 12:00:00 AM »
It would help to see the start section of the TServer logs as each DN gets registared + soem more from around the time of the actual event.... in particular the messages to and from the switch....
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Vivek

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Softphone disconnects from Tserver
« Reply #4 on: January 01, 1970, 12:00:00 AM »
Not all DNs having this problem at the same time. It happens randomly.
PBX log doesn't have any events.
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Vivek

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Softphone disconnects from Tserver
« Reply #5 on: January 01, 1970, 12:00:00 AM »
All DNs are configured to ACD Position.
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Vivek

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Softphone disconnects from Tserver
« Reply #6 on: January 01, 1970, 12:00:00 AM »
Tserver log file shows DN registered correctly.
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Superglide

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Softphone disconnects from Tserver
« Reply #7 on: January 01, 1970, 12:00:00 AM »
LIke I said before....post some more from the TServer error log....
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Vic

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Softphone disconnects from Tserver
« Reply #8 on: January 01, 1970, 12:00:00 AM »
If you can post a log (not all, pleaaaaaaaaseee, but only the relevant part) it would make it much easier for us to help you!
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Offline greg243Kin

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Re: Softphone disconnects from Tserver
« Reply #9 on: September 27, 2017, 09:05:03 AM »
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    • Hi All,

    I'm facing the same issue, can you help?
    Find below a sample of SIP Log:

    09:43:14.745 Trc 04524 Client Agences 56 disconnected on [10884], id=003f985a
    09:43:14.745: client disconnected
    09:43:14.745: SipTServerDevice::ClientFarewell:SessionID(0x180db3e):LoggedInSessionID(0x180db3e)
    09:43:14.745: SipTServerDevice::ClientFarewell:SessionID(0x180db3e): FORCE LOGOUT
    09:43:14.745  -- created: CRequest@de31af0 RequestAgentLogout-internal
    09:43:14.745: SipTReq: 178,4855274
    09:43:14.745: $+TLIB:CTI:Unknown:0:45517
    09:43:14.745 +++ CIFace::Request +++
      -- new invoke
      Parsed: RequestAgentLogout
      **internal**
      Numbers: +<5607510> -<none>
      Status: parsed:1 queued:0 sent:0 acked:0 preevent:0 event:0 context:0 transferred:0
      -----
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    Offline Kubig

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    Re: Softphone disconnects from Tserver
    « Reply #10 on: September 27, 2017, 09:37:29 AM »
    This is given by SIP server configuration, where if the agent/client is disconnected the SIP server forcely logouts the agent to prevent routing of next interactions to this agent.
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    Offline greg243Kin

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    Re: Softphone disconnects from Tserver
    « Reply #11 on: September 27, 2017, 03:01:53 PM »
    Thanks for your support.
    My main concern is about that disconnection, is there any way to avoid that?
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    Offline cavagnaro

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    Re: Softphone disconnects from Tserver
    « Reply #12 on: September 27, 2017, 03:18:42 PM »
    ??? ??? ::) ::) 
    Like it is a network issue, so ask the network guys how can they improve that
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    Offline vmc

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    Re: Softphone disconnects from Tserver
    « Reply #13 on: September 30, 2017, 08:49:17 AM »
    Laptops?

    Sent from my Redmi Note 3 using Tapatalk

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    Offline greg243Kin

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    Re: Softphone disconnects from Tserver
    « Reply #14 on: February 06, 2018, 04:37:10 PM »
    Yes.
    It was a connection issue; handled by the network team.

    Thank you all for your support.

    Regards.
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