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Khalid

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URGENT-> No Extension <>Agend mapping
« on: January 01, 1970, 12:00:00 AM »
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I am working on a CTI integration project in a PAPX that uses Genesys as the Tserver
I am using the Genesys ActiveXs (connection and extensions ) to monitor all the agents in the call center .

I realized that once you register an extension , the Tserver will send events regarding the extension . but once the extension has an agent logged on , no events regarding the Extension will be received , even if you now register the Agent , you will not have an eventinfo member that will tell you which extension he is on !!!!!!!!!!!!!!!!!

Can you help please ?!!!!
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Marked as best answer by on May 04, 2025, 02:42:10 AM

Sidney

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URGENT-> No Extension <>Agend mapping
« Reply #1 on: January 01, 1970, 12:00:00 AM »
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    • have you configured the Places?

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    Vic

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    URGENT-> No Extension <>Agend mapping
    « Reply #2 on: January 01, 1970, 12:00:00 AM »
    How are those places coming along? Did you configure them as well?
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