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lastdance

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threshold script for agent not ready time
« on: January 01, 1970, 12:00:00 AM »
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hi guys i'm new at this hope you guys can help out with a script.
i would like to have my agent's name highlighted in red if their status is not ready/after call work for x number of minutes. how can i do this?
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Mike

  • Guest
threshold script for agent not ready time
« Reply #1 on: January 01, 1970, 12:00:00 AM »
lastdance,

Here is a script that you can apply to CurrentAgentState. Simply change the stat value to the number of seconds that you want.

if Threshold.StatValue >= 240 then
Threshold.Result = true
end if

We have several scripts like this applied to CurrentAgentState to tell us when agents have been sitting in one state too long.
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Marked as best answer by on Today at 10:45:34 AM

Mike

  • Guest
threshold script for agent not ready time
« Reply #2 on: January 01, 1970, 12:00:00 AM »
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    • Here is the script for the "Action" that will be applied to the previous script.

    CCPulseNotifier.SetColor( Color.Red )
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    lastdance

    • Guest
    threshold script for agent not ready time
    « Reply #3 on: January 01, 1970, 12:00:00 AM »
    mike,

    can this be done on "objects tab"?

    i would like the agents name to be highlighted in red when their after call work reaches like 60secs. i tried the following script but ain't working.

    <Treshold>
    if StatAction.SDNAAfterCallWork >= 60 then
    StatAction.Result = true
    end if

    <Action>
    CCPulseNotifier.SetColor( Color.Red )

    pls advise. thx
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    Mike

    • Guest
    threshold script for agent not ready time
    « Reply #4 on: January 01, 1970, 12:00:00 AM »
    Looks like your syntax might be off. Try this.

    if Threshold.StatValue = StatAction.SDNAAfterCallWork then
    Threshold.Result = true
    end if
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