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Chris

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Softphone crashing
« on: January 01, 1970, 12:00:00 AM »
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We are using a genesys designed softphone. An "overflow" error will appear on an advisors softphone when they finish a call followed by a timeout_15 error. The advisor closes the softphone and then restarts it and the same happens after every call. Once it has happened to one person it then goes accross all agents. The only way that we can stop it is to reboot all the servers. Does anyone know what is causing this? Has anyone come accross this overflow error before? The error accors at random times with no specific pattern, frequency and does not appear to be linked to any specific event.
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Daveg

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Softphone crashing
« Reply #1 on: January 01, 1970, 12:00:00 AM »
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    • I had it on a softphone based on the Genesys Activex starterapp. In this case it was my fault because I had used INTEGER for a field which contained a record count which eventually (after weeks)became greater than 32735 and gave an overflow. Rebooting would have cured it, but as it was an Outbound field, restarting OCS cured it. Your symptoms are similar it's a central counter which once it exceeds a certain value the overflow is experienced by everyone
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