Genesys CTI User Forum

Hi,

The dbserver spawns a connection to the database for each client. I would expect that you would require a license for each of these connections.

Below is a list of connections in Framework, Routing, Outbound and Reporting off the top of my head.

You will have to figure out the number of connections for other solutions like ICS, GVP or GPlus Adapters and Agent Desktops.

Framework

Single Connections
Configuration Server to ConfigDB
MessageServer to LogDB

Many Connections
SCI to LogDB (X Number of SCI Users)

Routing

Single Connections

URS to Customer Database
URS to ANI Table


Outbound

Many Connections

OCS (X Number of Outbound Contact Servers) to Outbound Database
Outbound Contact Manager (X Number of Users) to Outbound Database

Reporting

Single Connections

Brio OnDemandServer (ODBC) to Datamart
ETL (JDBC connection) to Datamart

Many Connections

Datasourcer to ODS (X Number of ODS)
ETL (JDBC connection) to ODS (X Number of ODS)
CCPulse+ to Datamart (X Number of Users)
Brio (ODBC X Number of Users) to Datamart
Call Concentrator to CConDB (X Number of Call Concentrators)
Stat Server to CConDB (X Number of StatServers)