" /> RGA question - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: RGA question  (Read 3126 times)

Vic

  • Guest
RGA question
« on: January 01, 1970, 12:00:00 AM »
Advertisement
Hi,

I have a major problem with RGAgenerated reports.
I have a DN Group report and I need day, weekly, monthly, yearly version it means I have to recreate the layout from scrtatch each time!!!

What can be done to avoid that?
Logged
Marked as best answer by on Today at 09:13:01 PM

Beancurd

  • Guest
RGA question
« Reply #1 on: January 01, 1970, 12:00:00 AM »
  • Undo Best Answer
    • Open the Brio BQY file and manually edit the database view names. It should take minutes for each report to do.

    B

    PS Its easier to create reports from scratch than use RGA (in my opinion).
    Logged

    kerrickter

    • Guest
    RGA question
    « Reply #2 on: January 01, 1970, 12:00:00 AM »
    I would say to run the report at the smallest aggregation level then insert a new report section and build the weekly and monthly summary level reports.

    The time demensions tables should have the month and week as part of the record so the report summary is simply a matter of grouping by calendar week, month or year.

    Good luck.
    Logged
    Pages: [1]   Go Up
    « previous next »