" /> CPD dial plan - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: CPD dial plan  (Read 4651 times)

Tawfik

  • Guest
CPD dial plan
« on: January 01, 1970, 12:00:00 AM »
Advertisement
Hi,
We have multiple CPDs used to initiate calls at different sites. the sites are in cities A and B. If we have a contact number with an NPA of City A, then if the call is to be dialed from city B, then we do not need to have a 1 before. But if the call is dialed from the B location the number dialed will have to begin with 1. I looked through the documentation and i can't see where we can make use of dialing plans when using the CPDs ? Any idea ?

Logged
Marked as best answer by on Today at 05:17:36 PM

Tony Tillyer

  • Guest
CPD dial plan
« Reply #1 on: January 01, 1970, 12:00:00 AM »
  • Undo Best Answer
    • Off the top of my head; in the OCS settings, there is a setting for Dialling Rules a bit like the "Dialing Location" settings you might find in Windoze.

    I think...

    Tony
    Logged

    Tawfik

    • Guest
    CPD dial plan
    « Reply #2 on: January 01, 1970, 12:00:00 AM »
    thanks, but the only dialing X that i can see is the dialing mode of the campaign... We are using 7.0
    Logged

    LeszekM

    • Guest
    CPD dial plan
    « Reply #3 on: January 01, 1970, 12:00:00 AM »
    There is the option "public_network_access_code". It should be set on the switch level in the switch properties that is in the Annex tab in the section named Default .

    It should be set to the empty string in A and to 1 (the prefix) in B.

    I hope that helps.

    Leszek

    Logged

    Tawfik

    • Guest
    CPD dial plan
    « Reply #4 on: January 01, 1970, 12:00:00 AM »
    Thanks for the info. Ungortunately, this is not fixing the problem we have. The thing is that a phone number may be toll for one location and not the other meaning that we may or may not need to prefix the number with 1 depending on where the call will be dialed from. I am pursuing investigations on how to do that with an M1 pbx since Genesys seems not doing it .....
    Logged

    Syl

    • Guest
    CPD dial plan
    « Reply #5 on: January 01, 1970, 12:00:00 AM »
    You are right, you are better off using your Meridian1 ESN Dialing Plan with FCAS (Free Calling Area Screening) to manage the calls.
    Logged
    Pages: [1]   Go Up
    « previous next »