" /> Attached data in an interacion - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: Attached data in an interacion  (Read 5007 times)

This topic contains a post which is marked as Best Answer. Press here if you would like to see it.

Toni

  • Guest
Attached data in an interacion
« on: February 21, 2007, 10:05:01 AM »
Advertisement
Hi everybody!!

I've a doubt and I've been looking the manuals, with no result.

The question is the following:

In my voice call strategy I've been attaching Interaction Data throught the processes, using it for some variables...etc, but my doubt is, if there's any method to delete those data once the strategy is finished.

That's because once the stategy is finished, that data is traveling with the interaction until is finished, and in order to avoid overloading, or network delays, I'll want to delete it if possible.

Thanks a lot!!
Logged

Jeff

  • Guest
Re: Attached data in an interacion
« Reply #1 on: February 21, 2007, 10:50:03 AM »
Toni,

have you tried attaching an empty string for the values using Update function?

It should do the trick!

;)
Logged

Toni

  • Guest
Re: Attached data in an interacion
« Reply #2 on: February 21, 2007, 11:47:53 AM »
Hi Jeff,

Yes, I've tried it, but I wish to clear all the key-values, not only modifiing the value to null.

That's because in our application, we are using a Web Desktop and we've seen that the xml's generated are too big, and are causing us a lot of network traffic.

Other point, is that our GIS application processes quite slow the events, could that be possible knowing that the xml's are quite big? (Around 10kB each one).


Thanks a lot!
Logged

Peter K.

  • Guest
Re: Attached data in an interacion
« Reply #3 on: February 23, 2007, 08:28:31 AM »
Toni - I recall seeing an answer to this one about two months ago on this board. It was either Rene or Tony who suggested it. I tried doing a search, but could not find it. Try looking back a few months. I think it was Update(key-name, null) or something similar to that.

Sorry that I could not be of more help.  :'(
Logged
Marked as best answer by on Today at 09:33:29 PM

Toni

  • Guest
Re: Attached data in an interacion
« Reply #4 on: February 26, 2007, 08:12:47 AM »
  • Undo Best Answer
    • Thanks Peter, I'll try to find it! ;)
    Logged

    Offline René

    • Administrator
    • Hero Member
    • *****
    • Posts: 1832
    • Karma: 62
    Re: Attached data in an interacion
    « Reply #5 on: February 26, 2007, 08:48:23 AM »
    Hi Toni,

    I think there is no way how to delete existing AttachedData using IRD. I made some tests and nothing works for me  >:(. Let us know if you find a way...

    R.
    Logged

    Toni

    • Guest
    Re: Attached data in an interacion
    « Reply #6 on: February 27, 2007, 06:29:39 AM »
    Hi René,

    I haven't found anything to delete the interaction data yet.
    The only thing I'm doing is, no to use them.
    Instead of using InteractionData to transfer variables on the strategy, I'm changing it to normal variables, then I'm passing them in and out the subroutines.

    I'll continue searching, and if somebody knows a better way, no doubt in telling us how to do it! ;)

    Thanks a lot!
    Logged
    Pages: [1]   Go Up
    « previous next »