" /> DNIS absent from the RouteRequest event - Genesys CTI User Forum

Author Topic: DNIS absent from the RouteRequest event  (Read 4483 times)

Dennis Delisle

  • Guest
DNIS absent from the RouteRequest event
« on: July 17, 2007, 09:28:49 PM »
Advertisement
Environement : Succession 3.0 Sccs 4.2 option 11c

The DNIS is not sent thru the link messages ?

Any idea

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: DNIS absent from the RouteRequest event
« Reply #1 on: July 17, 2007, 09:43:59 PM »
can you post the logs of TServer?
We can't help with only that info

Marked as best answer by on Today at 11:24:47 PM

aMADeus

  • Guest
Re: DNIS absent from the RouteRequest event
« Reply #2 on: July 17, 2007, 09:51:25 PM »
  • Undo Best Answer
  • Here is the event log


    @15:25:22.8320 [<<] FF 0A 00 24 03 00 00 0B 05 00 96 06 00 00 03 B6 30 0E 00 02 35 31 34 33 39 37 34 35 34 38 4B 06 37 30 32 36
    Route Request
    Call ID:3b6
    Origination Address:National, 5143974548
    Controlled DN:7026
    @15:25:22.8320 [mlink] (processRouteRequest)
    @15:25:22.8320 [gctm] distributing EventRouteRequest to model
    @15:25:22.8320 Call [00a601796b6a2001]: urid 000100a6
    @15:25:22.8320 [gctm] Call [00a601796b6a2001/3b6,s0,t1] created.
    @15:25:22.8320 [gctm] Call [00a601796b6a2001/3b6,s0,t1] distributing EventRouteRequest
    @15:25:22.8320 [mlink] Call [00a601796b6a2001/3b6,s0,t1] (processRouteRequest)
    @15:25:22.8320 [gctm] Call [00a601796b6a2001/3b6,s0,t1] processRouteRequest
    @15:25:22.8320 [gctm] Party [00a601796b6a2001:7026,s0,at4,r2,l1] created.
    @15:25:22.8320 [gctm] Party [00a601796b6a2001:7026,s0,at4,r2,l1] processRouteRequest
    @15:25:22.8320 [gctm] Party [00a601796b6a2001:7026,s0,at4,r2,l1] Changing state to 800
    @15:25:22.8320 [ISCC] Debug: Call created:
    + c:00a601796b6a2001,019541c0 @ m:0000000000000000,00000000 p:0 i:000003b6 nw:0000000000000000 t:2
    @15:25:22.8320 [ISCC] Debug: Translate: '5143974548' -> ''; result 1 ()
    @15:25:22.8320 [ISCC] Debug: Party added [ssp view]:
    @ c:00a601796b6a2001,019541c0 @ m:0000000000000000,00000000,0000000000000000 p:1 i:000003b6 nw:00000000:0000000000000000 t:2
    + p:01955da0 @ c:00a601796b6a2001,019541c0 r:2 t:0 s:800 n:7026
    @15:25:22.8320 [ISCC] Debug: Party added:
    @ c:00a601796b6a2001,019541c0 @ m:0000000000000000,00000000 p:1 i:000003b6 nw:0000000000000000 t:2
    + p:0000000000000000,01955da0 @ c:00a601796b6a2001,019541c0 r:2 ------ n:7026:
    @15:25:22.8320 [0] 7.2.004.05 distribute_event: message EventRouteRequest
    AttributeEventSequenceNumber 0000000000000214

    Offline cavagnaro

    • Administrator
    • Hero Member
    • *****
    • Posts: 7641
    • Karma: 56330
    Re: DNIS absent from the RouteRequest event
    « Reply #3 on: July 17, 2007, 10:10:39 PM »
    Can you set the trace level to full?

    aMADeus

    • Guest
    Re: DNIS absent from the RouteRequest event
    « Reply #4 on: July 17, 2007, 10:52:32 PM »
    It already is set to  full


    Peter

    • Guest
    Re: DNIS absent from the RouteRequest event
    « Reply #5 on: July 24, 2007, 07:41:31 AM »
    Looking through the message you got from nortel there is no dnis element in it. There are several reasons why this might happen and I would venture an educated guess that nortel is not set to get DNIS. do you get DNIS with other events ?