Genesys CTI User Forum

Has anybody heard of loading a routing strategy on an extension on a Nortel Succession PBX. This was proposed to me as a solution and I don't believe it is possible.

Would love to hear details if it is possible.

Thanks

Brent

Hi,

I know it's possible to load strategy on an extension with Avaya TServer but I've never tried it. Here are the steps how to do it:

1. Change URS option "event_arrive" to "routerequest, ringing"
2. IRD doesn't support loading strategy on extension - it's necessary to "load" it manually using CME
    - create section "urs" in the annex-tab of the extension
    - create a new key "strategy" with value corresponding to the name of existing strategy
3. Try it.

[i]Update: I'm pretty sure it isn't supported by Genesys so be very careful using this "feature" in the production...[/i]

René

Hey Brent, i concur with Rene.  I think it's possible on a Nortel as well as Avaya.  I think there's a documented example in one of the Genesys Routing PDFs.

At a high level, assuming you have a developed strategy you want to load on an extension(assuming you're routing to ext).

In the annex tab of the extension, create a section called 'URS'. 
Under the 'URS' section, create a key called 'event_arrive' with a value of 'some event'.  Also create another key called 'strategy' with a value of 'YOUR STRATEGY NAME'

Hope that makes sense.

Cavagnaro - If you don't have softphone functionalities, then essentially you can load a strategy to either autoanswer a call or return it a queue if no one picks up.

Eugene