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PandaIsDead

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uui data to Genesys
« on: August 07, 2008, 07:36:24 AM »
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Hello,

I have a question about how uui-data is delivered to CTI softphone when it was attached by non-Genesys device. For example when call is transferred from IVR to softphone and IVR attaches uui-data data directly through AES.

Thank you in advance.
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Offline Fra

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Re: uui data to Genesys
« Reply #1 on: August 07, 2008, 08:10:27 AM »
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    • Hi,

    TServer attaches uui data to the call as a KV pair whose key is UU_DATA. It also depends on the switch\Tserver version you are using, some old ones did not support it.

    Fra
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    Offline victor

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    Re: uui data to Genesys
    « Reply #2 on: August 07, 2008, 08:35:59 AM »
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    • UU_DATA :)

    Also, check out http://solutionsearch.genesyslab.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=137038&sliceId=1&docTypeID=DT_SOLUTION_1_1&dialogID=811361&stateId=0%200%20809587

    Vic
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