Author Topic: Sometimes I have Problems to login on genensys Applications. (Read 4178 times)

Genesys Rookie · « **on:** September 23, 2009, 05:30:40 PM »

Hi everybody

My question is that my client sometimes has problems to login on Genesys applications and I get this message in the log:
(example)
"11:19:47.532 Trc 04542 Message MSGCFG_OBJECTCHANGED2 sent to 24280 (SCE 'default')conn_create: too many connections (>4096)"

Can give me any comments about this issue?

blakshmikanth · « **Reply #1 on:** September 23, 2009, 05:42:40 PM »

It happens when config server reaches maximum number of allowed connections. setup keep-alive protocol between ConfigServer and every application in CME to fix this issue.

Also, ensure agent desktop application closes the session with config server when they logout.

Cheers,
Lucky

Genesy Rookie · « **Reply #2 on:** September 23, 2009, 06:09:00 PM »

Could you explain me how to do it?

blakshmikanth · « **Reply #3 on:** September 23, 2009, 06:44:32 PM »

* In CME, double click on the application to bring up it's properties.

* In the properties window, go the Connections Tab.

* Create a connection to the application and fill in the following fields:

Server = Select config server

Connection Protocol = addp

Local Timeout = x seconds

Remote Timeout = 2x seconds(recommended to set twice the amount of local timeout)

Trace Mode = Trace Turned off

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Author Topic: Sometimes I have Problems to login on genensys Applications. (Read 4178 times)

Genesys Rookie

Sometimes I have Problems to login on genensys Applications.

blakshmikanth

Re: Sometimes I have Problems to login on genensys Applications.

Genesy Rookie

Re: Sometimes I have Problems to login on genensys Applications.

blakshmikanth

Re: Sometimes I have Problems to login on genensys Applications.