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phil

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logevent libaries / compiled help module
« on: March 26, 2010, 02:38:51 PM »
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hi there,

i got quite antiquated chm-files for log events (2008 :o), so that some may be missing. where can i get updated versions.

cheers

phil
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Offline Fra

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Re: logevent libaries / compiled help module
« Reply #1 on: March 26, 2010, 07:33:00 PM »
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    • They are bundled with the related GUI, aren't they. You may find them on the Tech Support website though.

    Fra
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    phil

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    Re: logevent libaries / compiled help module
    « Reply #2 on: April 06, 2010, 08:31:26 AM »
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    • hi fra,

    indeed there are some helpfiles bundled with GUIs, but they consist only GUI- specific infomations. i'm looking for something else, where explanations and recommended reactions are provided directly to each Log Event IDs in particular. Here some Examples file names:

    fr_logevents-help.chm------Framework
    icon_logevents-help.chm-- ICON
    mm_logevents-help.chm--- Multimedia

    Content looks like
    [i]
    64-25100
    Level
    STANDARD

    Text
    Service '[servicename]' failed in method '[methodname]' ([failurereason]).

    Attributes
    [servicename]
    The name of the Service

    [methodname]
    The name of the method invoked on the service

    [failurereason]
    The reason of the failure

    Description
    An error occurred while executing the mentioned Service.

    Actions
    Look for more information in stack-trace.
    [/i]


    I could not find them within the installations files. Neither found sth on https://genesyslab.com/support/

    Any other ideas.

    Best Wishes

    Phil
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    tony

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    Re: logevent libaries / compiled help module
    « Reply #3 on: April 13, 2010, 10:34:28 AM »
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    • The chm-files are contained/distributed from within the installation executable files for each GUI. I believe that there is an option within the installation script which allows you to select/deselect installing the help files.

    You've listed a few - which GUI's did they come with and what version of the GUI's are you running...?

    Otherwise, I think your Account Manager/SI should be able to provide you with the latest versions of the installs for your GUI's, for you to be able to view some more up to date .chm files.

    Hope this helps?

    Tony
    « Last Edit: April 13, 2010, 10:40:08 AM by Tony Tillyer »
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    Offline René

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    Re: logevent libaries / compiled help module
    « Reply #4 on: April 13, 2010, 11:02:39 AM »
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    • Hi,

    The chm-files can be downloaded from Genesys Technical Support website - search for the ZIP file "Framework 7.6 Combined Log Events Help".

    R.
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    phil

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    Re: logevent libaries / compiled help module
    « Reply #5 on: April 13, 2010, 02:09:09 PM »
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    • CHEERS, FOLKS! GREAT HELP!
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