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laurent Bonny

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problem with adding a media
« on: January 01, 1970, 12:00:00 AM »
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Hi,
I have some problem when I try to add a media in Genesys Internet suite 5.1.6. Is there anyone who could send me , the files he made to add a media (the test of the fax for example?) and the paths he used to place those files? Or a good explaination?
Please help me.
Laurent
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Vic

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problem with adding a media
« Reply #1 on: January 01, 1970, 12:00:00 AM »
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    • Hi, Laurent,

    we tried it last year too. First thing is that FAX example is impossible to follow (at least it did not make any sense to me)

    I was able to create a little program called "MediaKiller" ( don't ask me why I called that!), and it would connect to MediaLink and register itself as such.

    The problem I encountered was actually trying to connect to ContactServer. I could not even understand ActiveX example nor find the class they were talking about there.

    So, the project just got stuck, because without a connection to Contact Server, there is no way to retrieve all the info unless I look directly in MediaLink database, and I figured that I should just wait for something better to come....

    I know it does not tell you much, but try contacting GS and see if they can help you. Chances are they will tell you that it is handled by PS.

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    laurent Bonny

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    problem with adding a media
    « Reply #2 on: January 01, 1970, 12:00:00 AM »
  • Best Answer
    • thank you for your help, that tells me I am not that bad :)
    I was already trying to contact them. If you are interested I can send you their answer...
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