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David

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expected Waiting Time
« on: January 01, 1970, 12:00:00 AM »
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I would like to use the statistic ExpectedWaiting Time on a virtual queue. I have a Tserver Symposium 6.1, and when I set this statistic, statServer always returns me 90sec. Could you tell me why ?

Thanks to all of you
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Fariborz

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expected Waiting Time
« Reply #1 on: January 01, 1970, 12:00:00 AM »
  • Best Answer
    • Here after are 3 different values returned by ExpectedWaitTime statistics:

    All agents are busy and no call is waiting in the VQ: ExpWaitTime=0
    All agents are busy and at least one call is in the VQ: Calculated wait time in seconds
    No call is distributed yet from the VQ: ExpWaitTime=90

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    David

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    expected Waiting Time
    « Reply #2 on: January 01, 1970, 12:00:00 AM »
  • Best Answer
    • thanks, but some calls have been procces in the queue. How could I be sure that Statserver analyze that those calls have been processed ?
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    David

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    expected Waiting Time
    « Reply #3 on: January 01, 1970, 12:00:00 AM »
  • Best Answer
    • I have found a option in StatServer IgnoreOffHookOnPosition. If I set it to yes, I have correct values
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