" /> Brio and CCA Setup - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: Brio and CCA Setup  (Read 3871 times)

Tony Tillyer

  • Guest
Brio and CCA Setup
« on: January 01, 1970, 12:00:00 AM »
Advertisement
Is it me, or is CCA with Brio one hell of a mess to install? I've followed through the manual instructions (8 times, actually which I hope is not a reflection on my technical ability) .. I've go to the stage of being able to see the log on page but it won't let me log anyone on.

Obviously, it's time for Genesys Professional Services to step in but, before they do, does anyone know of an installation instruction which includes CCA *and* Brio as one solution?

Presently, I have a plethora of manuals flying around my desk and I'm now expected to become a *Webmaster* as well...?

Any pointers would be great aside from the generic "go to Brio's homepage..." because I've done all that...

I'd also like to thank the moderator and the contributors for this forum Is it the only one on the web for Genesys? Strange that Genesys haven't thought of it yet but, I guess, if they did, what would be the point of all of the courses and requests for Genesys Professional Services... *grin*

Thanks and keep up the good work!
Logged

Vic

  • Guest
Brio and CCA Setup
« Reply #1 on: January 01, 1970, 12:00:00 AM »
  • Best Answer
    • Hi, Tony, where are you having problems?

    I have installed Brio and CCA too many times to remember, and never really had the problem. Where do you get stuck? Do you get stuck showing the data in the datamart or are you having problems getting data read from ODS to Datamart?


    CCA sounds complicated at first, but, it is not that bad.
    You have data sourcer which connects to Stat Server and records all the events from it into a ODS DB(so it is like a CCON where you have a CCON and CCON DB). You have DMA which is GUI for Data Sourcer, where you tell Data Sourcer what information you want to collect (names, stats, periods) and then you have ETL runtime, which takes info from ODS DB and combines it into a new format and moves it to the new DB called DataMart. There is ETL assistant, which you need to run once in order to tell ETL which ODS to use, which config server to use, and so one. That's about it.

    Logged

    Tony Tillyer

    • Guest
    Brio and CCA Setup
    « Reply #2 on: January 01, 1970, 12:00:00 AM »
  • Best Answer
    • Thanks Vic,

    essentially, I think I have everything set as it should be. However, when I try to log into my web front end, I get the message "1009 Can't connect to the database". Ordinarily, I would be able to fathom this one out, however, like I said, I've reinstalled it many times now and I can only assume I keep making the same mistake, over and over. Still don't know what that could be though!

    I know it's sketchy information, but any help/pointers would be appreciated...
    Logged

    Vic

    • Guest
    Brio and CCA Setup
    « Reply #3 on: January 01, 1970, 12:00:00 AM »
  • Best Answer
    • Tony, my initial guess would be that you are not connecting to the right DB. Web front do you mean Brio Insight? Chances are your Brio server is not configured properly. Are you using the right .OCE file to connect? Do you have Genesys sample CCA templates? Load them up in your Brio, connect directly to DataMart and see what happens. I have a hunch that it is not CCA at all, but your Brio setup. But then again, I might be VERY wrong :)
    Logged
    Pages: [1]   Go Up
    « previous next »