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Eugene Khoo

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Timesync servers with genesys running
« on: January 01, 1970, 12:00:00 AM »
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Has anyone used unix NTP to sync time on their servers daily while Genesys is running? I wonder if there would be any impact on TServer/URS and especially DataSourcer/ETL.
I'm guessing that something like one call could have started at 10:34:11 then ended the same time since the particular server's internal clock was a bit fast and then set back to match the central time server. Any thoughts? How does one time sync a 24x7 call center? At this time, I have 3 servers, we have 3 different times, each off by about a minute or two.
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Vic

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Timesync servers with genesys running
« Reply #1 on: January 01, 1970, 12:00:00 AM »
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    • Actually,we have run into a similar problem!

    So, what we did was use Solaris' date function where instead of changing the date right away we made the system increment the time slowly by several milliseconds at a time to make sure that our Genesys is not affected. We hve tested the environment extensively before implementing it and it was fine. Also, usually, it is safer to make the secondary server's time run ahead by several seconds, because otherwise no matter how much you synchronize, it is very much possible for the secondary servers to be running slightly behind of a primary server where TServer is installed. For example, let's say you have synchronized the time to within 1 ms. Then, it is still possible for your TServer to have the time of 10.000.00 and your Stat Server running on the secondary server to have the time of 9.59.999. With nowadays networks, you can almost get rid of the network lag, therefore your timestamp on Stat Server might actually be BEFORE the time the call has actually happened. Considering on the event flow, you really might get into some nasty things with this kind of problem.

    Any other thoughts?
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    Eugene Khoo

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    Timesync servers with genesys running
    « Reply #2 on: January 01, 1970, 12:00:00 AM »
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    • can I ask how you incremented the system time milisecond at a time? is it via a perl script?
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