To Genesys Support Community:
I was reading Genesys TServer for Neax manual and ran across the section dealing with setting up for URS.
Genesys suggests creating two routing points.
The first routing points, which should be set as type two in association has two two splits: split 1 gives control to URS which force routes the call to the second routing point and split 2 gives routing control to PBX in case Genesys is down.
The second routing point, which is set as type 1 is where the actual URS strategy should run.
They mention that the following CCV should be created and attached to PPN:
queue to split 50
delay 5
queue to split 1
I am not a PBX person, so, I do not understand:
1. where is CCV running? Is it running on routing point 1?
2. what is split 50? How do you define it in PBX and what does it do?
Here is what I have noticed:
if I create the following CCV and attach it to RP1, while setting RP association as type 1, everything works without the need for a redundant RP:
delay 5
queue to split 1
Genesys is worried that if there is a big load on URS then some of the calls may fall to default and this is why it is making us to have a second DN. But is it necessary?
For example, what is wrong with starting a treatment as a first thing that strategy does when call enters it? Would it not guarantee that there will be some kind of response in case URS is running within the five seconds? And still if it is not enough, wouldn't raising delay to 8 or 10 be sufficient?
In most cases, having Genesys is already considered to be a nonstandard operation, thus a 5 or 8 second delay should not matter that much, right?
Why does Genesys recommend it only for Neax and not for other PBXs as well?
