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Vic

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SSBackup interval
« on: January 01, 1970, 12:00:00 AM »
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Hi, I was wondering if there is a real need to create data every 15 mintues as opposed to one hour...
Also, why would someone want to keep old stats for 3 days if call center i from 9 to 5?
Any reasons ? Any stats in Genesys rely on more than one day worth of stats?

We have a 120MB file dumped by rptstatserver and it is really worrying me because I think it is killing it.

I was wondering if we could make the load less by removing it or having it backup every hour or so... also keeping stats for less than 3 days probably would free a lot of info as well, right?

Any ideas. suggestions?

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Vic

  • Guest
SSBackup interval
« Reply #1 on: January 01, 1970, 12:00:00 AM »
  • Best Answer
    • To follow up, keeping data for three days did not make sense, so we changed the RemoveOldStatsData option to 60 minutes * 24 hours * 1.5 days, just to be on a safe side...

    Interestingly enough, it did not reduce the size of memory that StatServer is using nor did it reduce its ssbackup.000 file size...

    What the heck?!!!

    I also figured that there was no need to dump file every 15 minutes, since it was only used by CCA, thus, in a worst case scenario, we lose 15 minute block.

    I changed it to an hour, and guess what, the filesize is still the same...

    (Yes, I did delete the file before starting statserver again...)

    Weird, wierd stuff...
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    ecki

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    SSBackup interval
    « Reply #2 on: January 01, 1970, 12:00:00 AM »
  • Best Answer
    • Vic,

    I think it depends more from how many statistics are registered and for how many objects.
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