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AZLS1

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WebPhone error 622
« on: February 13, 2007, 01:46:52 AM »
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I have several associates receiving the following errror:

"Incorrect number of agent login digits
Error Code: 622
If problem persists..."

The PBX is an AVAYA G3
Phones are Call Master III

I was told that this happens when an associate has already logged into the physical phone and then tries to log into WebPhone.  I verified that this is not what is causing the error in this case.

Any ideas?
And does anyone have some WebPhone documentation that I can look at?
I cannot find anyone in my company that has any documantation.

Thanks,
Sterling.
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AZLS1

  • Guest
Re: WebPhone error 622
« Reply #1 on: February 13, 2007, 02:11:41 AM »
  • Best Answer
    • I think I may have the answer.
    These folks ACD ID's were not set up to be prompted for a password and the Webphone is looking for one.
    I am going to make some changes and see if I can get it to work.
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    AZLS1

    • Guest
    Re: WebPhone error 622
    « Reply #2 on: February 13, 2007, 06:04:52 PM »
  • Best Answer
    • Update: for future reference. 

    I modified their profiles on the switch to require a password and all is well.  :)
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