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aniruddha_gs

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Error 615 during call transfers
« on: February 26, 2007, 08:45:49 PM »
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Hi,

I am a softphone programmer and we are having a production issue where the users are getting Error 615 from CTI.  The description of the error is "User Busy".

I want to know if this is really an error or the Tservers just sends it back as information if it is not able to connect to the requested number as the user on that number is busy on another call.

Thank you.
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Offline cavagnaro

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Re: Error 615 during call transfers
« Reply #1 on: February 26, 2007, 09:21:04 PM »
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    • Well i also have programmed a softhone and never receive that event on transfer successfull, what PBX do you have?
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    Jeff

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    Re: Error 615 during call transfers
    « Reply #2 on: February 27, 2007, 02:51:11 AM »
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    • [quote author=aniruddha_gs link=topic=2079.msg7155#msg7155 date=1172522749]
    Hi,

    I am a softphone programmer and we are having a production issue where the users are getting Error 615 from CTI.  The description of the error is "User Busy".

    I want to know if this is really an error or the Tservers just sends it back as information if it is not able to connect to the requested number as the user on that number is busy on another call.

    Thank you.
    [/quote]

    Ani,

    can you provide the log please?

    Thank you,
    Jeff
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    Offline Haldane

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    Re: Error 615 during call transfers
    « Reply #3 on: February 27, 2007, 11:19:15 AM »
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    • Aniruddha,
        The error code is the Avaya switch side messaging. The user is in a "User Busy" State. Use this error messsage to trap event. You may need to check if this is a static error code on the switch in case it changes during a swith upgrade.

    Regards
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    aniruddha_gs

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    Re: Error 615 during call transfers
    « Reply #4 on: February 27, 2007, 10:04:11 PM »
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    • The log statement for the error is
    ERROR; SoftPhone; TConnection1_TEvent; Error 615: User Busy;
    and it is sent as an error by the Tserver to softphone.  What I gather from the information above is this code is sent as a information event to softphone, and there is nothing much a softphone can do to avoid it.
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    Offline cavagnaro

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    Re: Error 615 during call transfers
    « Reply #5 on: February 28, 2007, 06:23:59 AM »
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    • Can you post the complete TServer log where the 'error' appears? With debug = all?
    I really don't understand where this error raises. Can you explain a little bit more your scenario? What is agent dialing and what is the extension dialed doing at that time.
    On which TEvent this appears?
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