Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gabi on January 01, 1970, 12:00:00 AM

Title: Set Not Ready with reasons
Post by: Gabi on January 01, 1970, 12:00:00 AM

Hello. I'm trying to program an interface for Genesys in Java, and I need to be able to set the agent's state to Not Ready and provide a reason for it. I've been searching and having found a way to inform the server of the reason. Can anyone help me, please?

Thank you.

Title: Set Not Ready with reasons
Post by: kerrickter on January 01, 1970, 12:00:00 AM

Hi,

There are too methods for getting not ready reasons, reason codes in the switch and attaching data to the not ready request, with both methods you then use reporting filters to break down the total numbers and times.

You should be able to program the application to attach data to with the RequestNotReady with the same commands used to attached data to a call.