Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Anitya on February 27, 2008, 05:05:53 PM

Title: CCPulse Real Time View
Post by: Anitya on February 27, 2008, 05:05:53 PM

Hi,

how could i change the font, the size, etc of the numbers that appears in the Real Time Views?

for example, if a open a new real time view for agents, the numbers are veeeryt little and i can´t see them well. Where can i change it?

Thanks!!

Title: Re: CCPulse Real Time View
Post by: cavagnaro on February 27, 2008, 05:34:25 PM

You need to make some changes on the registry:

HKEY_CURRENT_USER\Software\GCTI\CallCenter\Attributes
GridFont Size is the one you want

Be carefull with this changes as you may damage your registry. Let someone with some expertise on windows registry help you.

You may also wanna look under

HKEY_CURRENT_USER\Software\GCTI\CallCenter\Custom Definition under FormatAgentInfo
where you can change the way agents names are presented:

%n = agent number
%F = complete first name
%f = initial of first name
%L = complete last name
%l = initial of last name

Title: Re: CCPulse Real Time View
Post by: René on February 27, 2008, 09:41:26 PM

Just a small note to the post of Cavagnaro - you can find list of "customizable" registry keys used by CCPulse+ in the manual "Reporting 7.5 CCPulse+ Administrator's Guide".

R.

Title: Re: CCPulse Real Time View
Post by: Anitya on March 11, 2008, 12:57:09 PM

Thanks! it works fine. I have another cuestion. Is posible to make an action asociate to a threshold that maximize the CCPulse window when it's minimized?

Title: Re: CCPulse Real Time View
Post by: cavagnaro on March 11, 2008, 02:33:26 PM

:-\ maybe with VB script finding the window name and sending a focus on it...

Title: Re: CCPulse Real Time View
Post by: Anitya on March 12, 2008, 11:42:13 AM

I have tried to modified the ExecuteProcess action, and the only thing I can do is open another instance of CCPulse, but not maximize the window.