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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on April 11, 2008, 05:38:36 PM

Title: Record Block on GVP
Post by: cavagnaro on April 11, 2008, 05:38:36 PM

Hi guys,
A customer is asking for GVP to record 2 voice files (name + email, address + id) and then I send them to an email.
I know GVP Studio has a block for recording, but never used it. Can I accomplish this task with it? How do i specify the name of the file or it is random?
Thanks

Title: Re: Record Block on GVP
Post by: CTIgem on April 11, 2008, 07:56:36 PM

GVP produces Record.jsp(asp) and Capture.jsp(asp).
These files might give you the clues.

Title: Re: Record Block on GVP
Post by: Keith on April 14, 2008, 06:57:17 AM

You can call recording(voice recording) by using the record block.

The basics are random, but can appoint the name of the audio file by using a variable.


<Studio Help>
Recording Filename
The file name for the saved recording can be one of the following types:

Default (Random) —A unique random file name is generated for each recording.

Add prefix to default—You can specify a prefix to be added to the default name that is generated for the recording. This can be a static value that you enter in the Specify prefix for the file name box, or it can be a dynamic value coming from a global application variable that you selected from the drop-down list.

Use Specified —You can specify the actual name for the recorded audio file. This can be a static value that you enter in the Specify the file name box,  or it can be a dynamic value coming from a global application variable that you selected from the drop-down list.

Title: Re: Record Block on GVP
Post by: cavagnaro on April 14, 2008, 02:16:59 PM

Yes I have been reading the help file and see I can try it, however I can't be 100% sure until I have it on my hands.
Thanks a lot :)