Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: astrakid on July 15, 2008, 02:13:16 PM

Title: How to override access code received by ISCC?
Post by: astrakid on July 15, 2008, 02:13:16 PM

Hi,

I am just trying to combine 2 totally independent CMEs. Therefor we created everything that is necessary, but now we have one problem: If we want to transfer a call to the remote destination, it is using a wrong access code. Due to the fact that the administrators of remote's CME are not available the next days, I am searching for a temporary solution, e.g. override the delivered access code. I already tried to use the function SetCallOption -> use_extrouter=true, but that didn't work. The correct access code is configured on the remote switch in our CME.
Can someone help me?

kind regards,
andre

Title: Re: How to override access code received by ISCC?
Post by: kubikle on July 16, 2008, 03:38:13 AM

Sometimes to overwrite delivered access code the strategy function SetTranslationOverride can be used (Destination DN parameter).

Title: Re: How to override access code received by ISCC?
Post by: astrakid on July 16, 2008, 07:31:57 AM

But what about the external routepoint? Is this still agreed between both T-Servers? As far as I understood I have to specify a target DN. Or am I wrong?

Example:
Currently we want a strategy to route from switch a in CME A to switch b in CME b (within one CME ISCC works fine). We only have access to CME A.
While ISCC handshaking CME B (T-Server b) tells T-Server a to use 0123456 as access code and erp 7890. But our ACD needs to use 00123456-7890. Nevertheless the used ERP has to be taken from T-Server b, so we only need to override the access-code. Is this possible?

Kind regards,
andre

Title: Re: How to override access code received by ISCC?
Post by: astrakid on July 16, 2008, 11:25:08 AM

Maybe this helps to clarify what I want:
Due to ISCC-handshaking the access-code is distributed by remote t-server (here t-server b) and used by local t-server (t-server a).
we see this in logfiles:
ISCCAttributeCallDataXferResource '0123456'

Instead of this number we need to dial '00123456'. How can this be realized?

regards,
andre

Title: Re: How to override access code received by ISCC?
Post by: astrakid on July 17, 2008, 12:04:12 PM

Has noone any idea? I tried different things bvut it didn't work. Maybe someone has a good documentation. Genesys' is not very detailed...

kind regards,
andre

Title: Re: How to override access code received by ISCC?
Post by: cavagnaro on July 17, 2008, 04:19:16 PM

If it is a fixed data like connID there is no way to modify it as it comes from a memory stuff