Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Chan on December 08, 2008, 05:29:28 PM

Title: Piece of Attached data - Help pls
Post by: Chan on December 08, 2008, 05:29:28 PM

Hi There
What are the different ways to retrieve piece of attached that comes from the Strategy. I appreciate if some one can provide me some examples.

After attaching the data in the Strategy, would there be any configuration changes need to be done so that data passes back to VCS.

Title: Re: Piece of Attached data - Help pls
Post by: CTIgem on December 09, 2008, 01:09:24 PM

If you are using VCS, I'm guessing you are also using TserverIVR?
You need to look into TserverIVR log to see your expected attached data.

Title: Re: Piece of Attached data - Help pls
Post by: Chan on December 09, 2008, 04:51:52 PM

Thanks for your reply. I do see the KVPs in the Tserver logs. That is why I am kind of wondering where it is missing ? I appreciate any of your further insight into this.

Title: Re: Piece of Attached data - Help pls
Post by: cavagnaro on December 09, 2008, 06:03:46 PM

No, but must capture it again in a variable for use it.

Title: Re: Piece of Attached data - Help pls
Post by: Chan on December 09, 2008, 10:00:57 PM

Thanks Cavagnaro
I am usign the following one..

String CRData_get = "CRData:get";
<object name="getuserdata" classid="<%=CRData_get%>">
    <param name="MyKey" expr="''"/>

<filled>
    <submit next="ParseXMLData.do" namelist="getuserdata"/>
</filled>
</object>

This is bring back an XML result as success but in the XML it doesn't have any KVPs. That is really puzzling me.

Title: Re: Piece of Attached data - Help pls
Post by: Daimonas on December 09, 2008, 11:13:35 PM

If you are using Studio, you just define the KVP as a varible and it gets the user-data for you. If you look at the includes provided from Studio, you can see how it does this.