Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Mohammed Adel on April 05, 2009, 03:26:36 PM

Title: EventRemoteConnectionFailed,
Post by: Mohammed Adel on April 05, 2009, 03:26:36 PM

dear all ;

How can i monitor all external route points in different sites ( three sites) to consider which route point fails to receive/send data (using EventRemoteConnectionFailed in T-Server) ??

i want to create statistic using this event,how can i do that?

thanks in advance :)

Title: Re: EventRemoteConnectionFailed,
Post by: Mohamed Adel on April 06, 2009, 07:53:30 AM

dears ;
         any update ? :(

Title: Re: EventRemoteConnectionFailed,
Post by: kowari on April 07, 2009, 12:57:24 AM

Use SCI to create an alarm to look for that event.

Title: Re: EventRemoteConnectionFailed,
Post by: Mohamed adel on April 07, 2009, 08:51:48 AM

but i want to report how many transferred call dropped and now the time ?

is it possible ?



thanks kowari for your reply

Title: Re: EventRemoteConnectionFailed,
Post by: victor on April 08, 2009, 01:58:04 AM

Ok, I am a little bit confused.

You want to:
- monitor external routing point
- show stats how many calls were succesful and how many failed? Can}'t you do it using Entered, Routed?

Most of the external routing problems happen before call arrives to external point, therefore how do you plan on capturing the data about calls that failed before even reaching external routing point?

Vic

Title: Re: EventRemoteConnectionFailed,
Post by: Mohammed_Adel on April 08, 2009, 01:03:30 PM

Dear Victor

i want to ask is EventRemoteConnectionFailed fire when call already exist on external route point (and EXRP fails to transfer it ) or before call reached EXRP ?

what are other solutions you suggest in order to develop this report ?

your feedback is highly appreciated