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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Peter on July 15, 2009, 02:11:44 AM

Title: BusinessCall = 1 in SIP Server
Post by: Peter on July 15, 2009, 02:11:44 AM

Hello,

I am seeing BusinessCall KVP added to my call by SIP Server on its own. Does anyone know what it signifies?
[code]
sipcs: SIPTS_TMHAU::PartyAdded(CNP):<<
    CreateParty new internal: 6334.02A63C30-01EA1290:1
    SetDelivered: party 6334.02A63C30-01EA1290:1, cause Null
    -- TellQueued
    -- party_info 6334.01E719D8 state change: from <Null> to <Queued>
    -- [b][color=red]AgnEmu: business call[/color][/b]
@07:24:49.5460 [ISCC] Debug: Party added [ssp view]:
@ c:00c401b56a4b1001,01e80520 @ m:0000000000000000,00000000,0000000000000000 p:2 i:00000001 nw:00000000:0000000000000000 t:2
  p:01e837a0 @ c:00c401b56a4b1001,01e80520 r:1 t:1 s:1000c n:0351441638
+ p:01e719d8 @ c:00c401b56a4b1001,01e80520 r:2 t:0 s:9 n:6334
@07:24:49.5460 [ISCC] Debug: Party added:
@ c:00c401b56a4b1001,01e80520 @ m:0000000000000000,00000000 p:2 i:00000001 nw:0000000000000000 t:2
  p:0000000000000000,01e837a0 @ c:00c401b56a4b1001,01e80520 r:1 ------ n:0351441638:
+ p:0000000000000000,01e719d8 @ c:00c401b56a4b1001,01e80520 r:2 ------ n:6334:
@07:24:49.5460 [BSYNC] Trace: Send to backup (SIP_Bak) [488]: message EventCallPartyState
AttributeDN '6334'
AttributePartyUUID 'U93VE02H892E53LRR35BBDAOF8000003'
AttributePartyID 40c401b56a4b1002
AttributeConnID 00c401b56a4b1001
@07:24:49.5460 [BSYNC] Trace: Sent
    push_queue: 6334 for 6334
@07:24:49.5460 [0] 7.5.000.38 distribute_event: message EventQueued
AttributeEventSequenceNumber 0000000000000534
AttributeTimeinuSecs 546000
AttributeTimeinSecs 1247610289 (07:24:49)
AttributeExtensions [23] 00 01 01 00..
[b][color=red][font=Verdana]'BusinessCall' 1[/font][/color][/b]
[/code]

How does it affect the call?

Title: Re: BusinessCall = 1 in SIP Server
Post by: René on July 15, 2009, 11:24:19 AM

Hi Peter,

I think that once call is classified as "business call" then SIP Server is able to apply wrap-up time on that call. I'm just guessing but the reason why call category (business / private etc.) is stored in Extensions collection is that there is no standard attribute available in the event structure to store such information.

You can find more information about call categories in SIP Server Deployment Guide.

R.