Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: alamitab on March 15, 2011, 12:19:51 PM

Title: URS log entry
Post by: alamitab on March 15, 2011, 12:19:51 PM

[sup]Hello guys.

This is an entry from URS log. Could you tell me how can be interpreted this line:

[b]Mon Mar 14 09:10:02 2011.214_M_I_ [10:1d] PULSE (calls: 1(1)=1+1-1, targets=0, time=1300090202, mem=0,133257,3641,7,193,0)[/b]



Regards.
[/sup]

Title: Re: URS log entry
Post by: René on March 15, 2011, 05:45:50 PM

Hi,

By default, URS checks target states every 2 seconds and this message is generated during the check. Why do you need to interpret it?

R.

Title: Re: URS log entry
Post by: alamitab on March 16, 2011, 05:14:31 AM

Some times i receive eventabandoned on strategy . This happens after i do a database interogation: 
http://www.sggu.com/smf/index.php/topic,6247.0.html    (previous post)

I've compared with a call without problems and i didn'd find this entry after db interogation.

Title: Re: URS log entry
Post by: kubikle on March 16, 2011, 06:13:32 PM

URS print this message (every 2 seconds normally) only if it has at least one call in memory

Title: Re: URS log entry
Post by: René on March 16, 2011, 07:05:25 PM

Hi,

I think that last post from fnunezsa in your previous thread clearly states what happens in your routing strategy. I would say that caller simply hangs up as he/she hears just a silence for 4+ seconds. You should fine-tune performance of your database queries and I would suggest you playing some message before executing database queries so caller knows that something is going on.

R.

Title: Re: URS log entry
Post by: alamitab on March 17, 2011, 06:03:41 AM

Thank you for your help.