Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Alyw on July 13, 2015, 01:19:41 AM

Title: Multi-line telephony
Post by: Alyw on July 13, 2015, 01:19:41 AM

I'm currently developing a agent desktop using PSDK 8.5. I've an old version of agent desktop (or softphone) which was intergrated with Genesys ActiveX Desktop Toolkit. There were three line buttons in the old version and I found that the buttons are the components inherited from the ActiveX Desktop Toolkit. So, with the use of pSDK 8.5, how can I configure the line number in my agent desktop? I want to do exactly the same as the old version, which had three line buttons.

Title: Re: Multi-line telephony
Post by: cavagnaro on July 13, 2015, 03:02:51 AM

Same, you monitor 3 DNs...just that, means 3 instances of Extension object

Title: Re: Multi-line telephony
Post by: Alyw on July 13, 2015, 03:36:13 AM

So for example, if I make an outbound call using line 2, when I send the RequestMakeCall, is it the way to send the request:
KeyValueCollection lineNum = new KeyValueCollection();
lineNum.Add("ext", "2");
RequestMakeCall reqMakeCall = RequestMakeCall.Create(thisDN, callNum, MakeCallType.Regular, null, null, null, lineNum);