" /> I URGENTLY NEED your help in this problem. - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: I URGENTLY NEED your help in this problem.  (Read 4827 times)

Offline mic

  • Newbie
  • *
  • Posts: 44
  • Karma: -1
I URGENTLY NEED your help in this problem.
« on: April 03, 2017, 08:28:33 PM »
Advertisement
I URGENTLY NEED HELP ESPECIALLY FROM THOSE WHO deployed Business Edition Promise Solution, and used the "Parameters Group" to play announcements(emergency, special-day, out of office hours announcements) to inbound calls.
i am deploying the BEP solution in HA...three machines(g1-core-p, g1-db-p, and g1-ui-p as primary) and (g2-core-p, g2-db-p, and g2-ui-p as backup) on 6 windows 2012 virtual machines

the only thing that works is the greetings, but whenever the special-day, emergency, and out of office hours conditions applies...these announcements doesn't play,  instead it keeps ringing.....so i tried to figure out what is the issue from the logs but i couldn't.
here you some of the logs.
.......................................................................
SIP server:
Line 1603659: 16:17:23.162: ERROR: 20000007, GetSipTServerCall(sipCall,call), SipTServerCallInfo.cpp,42
Line 1610534: @16:19:01.5720 [ISCC] Error: REQUEST: (check_destination_location) local location 'SIP_Switch' received
Line 1610581: <description>External document fetch error: Failed to fetch file</description>
Line 1610926: <description>External document fetch error: Failed to fetch file</description>
Line 1610950:  +++ TreatmentError +++
Line 1610963: AttributeErrorCode 50
Line 1610964: AttributeErrorMessage 'Unspecified error'
Line 1610964: AttributeErrorMessage 'Unspecified error'
Line 1611040:  --- TreatmentError ---
Line 1657873: 2017-04-03T16:19:02.172 Trc 36002 Request rejected: error code 56(Invalid connection id)
Line 1657874: @16:19:02.1720 [0] 8.1.102.25 send_to_client: message EventError
Line 1657879: AttributeErrorCode 56
Line 1657880: AttributeErrorMessage 'Invalid connection id'
Line 1657889: 2017-04-03T16:19:02.172 Int 04545 Interaction message "EventError" sent to 784 ("ORS")
Line 1657890: 2017-04-03T16:19:02.172 Trc 04542 EventError sent to [784] (00000008 ORS 10.10.26.6:49490)
Line 1674639: 16:19:03.505: ERROR: 10000002, GetMainDialog(dialog), SipConnection.cpp,12225
Line 1675280: 16:19:07.291: scheduled re-inivte error: can not resolve Media Peer
-----
RM logs
-------

Std 20104 WARN 00000000-00000000 7840 09400326 updateNotification >> Folder [192] changed
Std 20141 NOTE 00000000-00000000 7840 0940040B updateNotification()
Std 20104 WARN 00000000-00000000 7840 09400326 updateNotification >> Folder [197] changed
Std 20141 NOTE 00000000-00000000 7840 0940040B updateNotification()
Std 20104 WARN 00000000-00000000 7840 09400326 updateNotification >> Folder [174] changed
Std 20003 WARN 00000000-00000000 7840 0940032F populatePhysicalResourceObject >> Undefined resource redundancy type  for Resource [MCP]
Std 20141 NOTE 00000000-00000000 7840 0940040B populatePhysicalResourceObject >> Setting Physical Resource Properties: aor:port-cap [sip:g1-core-p.genesys:5070]:[5000]
Std 20141 NOTE 00000000-00000000 7840 0940040B loadHMTResources >> Added Physical Resource [MCP] to Provision Table
Std 20141 NOTE 00000000-00000000 7840 0940040B updateNotification()
Std 20104 WARN 00000000-00000000 7840 09400326 updateNotification >> Folder [197] changed
Std 20141 NOTE 00000000-00000000 7840 0940040B updateNotification()
Std 20104 WARN 00000000-00000000 7840 09400326 updateNotification >> Folder [174] changed
Std 20003 WARN 00000000-00000000 7840 0940032F populatePhysicalResourceObject >> Undefined resource redundancy type  for Resource [MCP]
Std 20141 NOTE 00000000-00000000 7840 0940040B populatePhysicalResourceObject >> Setting Physical Resource Properties: aor:port-cap [sip:g1-core-p.genesys:5070]:[5000]
Std 20141 NOTE 00000000-00000000 7840 0940040B loadHMTResources >> Added Physical Resource [MCP] to Provision Table
Std 20141 NOTE 00000000-00000000 7840 0940040B updateNotification()
Std 20104 WARN 00000000-00000000 7840 09400326 updateNotification >> Folder [174] changed
Std 20003 WARN 00000000-00000000 7840 0940032F populatePhysicalResourceObject >> Undefined resource redundancy type  for Resource [MCP]
Std 20141 NOTE 00000000-00000000 7840 0940040B populatePhysicalResourceObject >> Setting Physical Resource Properties: aor:port-cap [sip:g1-core-p.genesys:5070]:[5000]
Std 20141 NOTE 00000000-00000000 7840 0940040B loadHMTResources >> Added Physical Resource [MCP] to Provision Table
Std 20141 NOTE 00000000-00000000 7840 0940040B updateNotification()
Std 20003 WARN 00000000-00000000 7840 0940032F populatePhysicalResourceObject >> Undefined resource redundancy type  for Resource [MCP]
Std 20141 NOTE 00000000-00000000 7840 0940040B populatePhysicalResourceObject >> Updated Physical Resource Properties: port-cap [5000] (AOR not updated)
WARN 00000000-00000000 7840 09400326 updateNotification >> Received update for CfgApplication [134]


-----
SCS logs
------
#### Configuration CONFLICT: HOST for ServerApp <123,GIM>: LCA reports 'g2-db-p.genesys', CFG contains 'g1-db-p.genesys'!

need to check RunModes
19:16:57.813 g2-core-p.genesys: REventAppLiveStatusChanged... APP_STATUS_INITIALIZING, mode=PRIMARY, app=URS_backup, PID=3232
19:16:57.813 'g2-core-p.genesys': NotifyApp: status= APP_STATUS_INITIALIZING mode=PRIMARY pid=3232 {156, URS_backup}
2017-04-03T19:16:57.813  Standard  g2-core-p.genesys  URS_backup  GCTI-00-05092  Application entered initialization state
19:16:57.813 ### LOCAL MESSAGE#=5092, 'Application entered initialization state'
19:16:57.813 #### App{156,URS_backup} status changed to APP_STATUS_INITIALIZING mode=PRIMARY, [prev=APP_STATUS_START_PENDING]
2017-04-03T19:16:57.813  Trace  g1-core-p  SCS  GCTI-43-20620  [Application URS_backup]: LiveStatus changed to APP_STATUS_INITIALIZING from APP_STATUS_START_PENDING
19:16:57.813 ### LOCAL MESSAGE#=20620, '[Application URS_backup]: LiveStatus changed to APP_STATUS_INITIALIZING from APP_STATUS_START_PENDING'
19:16:57.813 Check RunMode for {'URS_backup', PRIMARY, APP_STATUS_INITIALIZING}
19:16:57.813 No need to check RunModes
19:16:57.824 g2-core-p.genesys: REventAppLiveStatusChanged... APP_STATUS_RUNNING, mode=PRIMARY, app=URS_backup, PID=3232
19:16:57.824 'g2-core-p.genesys': NotifyApp: status= APP_STATUS_RUNNING mode=PRIMARY pid=3232 {156, URS_backup}
19:16:57.824
Application [URS_backup] command params: [-host g1-core-p.genesys -port 8888 -app URS -service URServer64 -l 7260@g1-core-p.genesys]2017-04-03T19:16:57.824  Standard  g1-core-p.genesys  URS_backup  GCTI-00-05090  Application type: RouterServer. Application start detected by Management Layer

Configuration CONFLICT: HOST for ServerApp <125,gax>: LCA reports 'g2-core-p.genesys', CFG contains 'g1-core-p.genesys'!
« Last Edit: April 03, 2017, 08:32:02 PM by mic »
Logged

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: I URGENTLY NEED your help in this problem.
« Reply #1 on: April 03, 2017, 10:27:06 PM »
Why SCS?
Post ORS logs

There seems to be something wrong with your guides configuration
Logged

Offline apu321X

  • Newbie
  • *
  • Posts: 8
  • Karma: 0
Re: I URGENTLY NEED your help in this problem.
« Reply #2 on: April 04, 2017, 12:49:40 AM »
Hi, it's not the theme but they can help me, what happens I'm doing an application that requires reading the tserver events, can you give me an example please
Logged

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: I URGENTLY NEED your help in this problem.
« Reply #3 on: April 04, 2017, 01:02:31 AM »
Please don't mix threads...open a new one or search the forum, quite lot of code sample around, even on SDK documentation you have samples available.
Logged

Adam G

  • Guest
Re: I URGENTLY NEED your help in this problem.
« Reply #4 on: April 04, 2017, 07:13:50 AM »
Tiny point, from what I can see of the last line of the logs you've posted:

Configuration CONFLICT: HOST for ServerApp <125,gax>: LCA reports 'g2-core-p.genesys', CFG contains 'g1-core-p.genesys'!

Are you using any other methods to load balance or to automate DNS entries for your HA?  I mean like F5, VLM or something similar.  You might want to check your current Primary Host configuration on your HA...
Logged

Offline mic

  • Newbie
  • *
  • Posts: 44
  • Karma: -1
Re: I URGENTLY NEED your help in this problem.
« Reply #5 on: April 04, 2017, 08:14:46 AM »
thanks CAV for your reply..here you are the ORS log
2017-04-02T17:15:59.384 Std 05200 Orchestration. Version 8.1.400.43
2017-04-02T17:16:00.368 Std 04502 Cannot connect to t-server 'SIPS' at host 'g1-core-p.genesys', port 5001, reason ''
2017-04-02T17:16:00.368 Std 04504 Connection to Universal Routing Server 'URS' at host 'g1-core-p.genesys', port 2070 lost
2017-04-02T17:16:01.384 Trc 04500 Connecting to t-server 'SIPS' at host 'g1-core-p.genesys:default', port 5001
2017-04-02T17:16:01.384 Std 04503 Connected to t-server 'SIPS' at host 'g1-core-p.genesys:default', port 5001
2017-04-02T17:16:01.384 Std 04503 Connected to Universal Routing Server 'URS' at host 'g1-core-p.genesys', port 2070
2017-04-02T17:16:01.415 Std 04503 Connected to Real TServer 'SIPS' at host 'g1-core-p.genesys', port 5001
2017-04-02T17:16:01.415 Trc 04541 Message EventServerInfo received from 'SIPS'
: message EventServerInfo
AttributeEventSequenceNumber 0000000000000042
AttributeTimeinuSecs 415000
AttributeTimeinSecs 1491178561 (17:16:01)
AttributeReferenceID 1
AttributeExtensions [784] 00 06 00 00..
'T-Server' '****'
'Features' '****'
'TransactionMonitoring'(list) 'class' '****'
                              'object' '****'
                              'iscc.transaction' '****'
                              'iscc.direction' '****'
                              'iscc.is-link-creation' '****'
                              'iscc.call-operation' '****'
                              'iscc.resource' '****'
'sdn-licenses-in-use' '****'
'sdn-licenses-available' '****'
'req-distrib-event-support' '****'
AttributeServerXCapabilities '(2=(56=396273),8=(16=7),10=(16=15),11=(16=25),14=(73=1),34=(67=3),36=(60=131),75=(16=1),76=(16=25),108=(74=2),113=(83=132604),160=(146=1),161=(146=1),162=(146=1))'
AttributeServerCapabilityMask [64] ff ff ff ff..
AttributeHomeLocation 'SIP_Switch'
AttributeApplicationName 'SIPS'
AttributeServerRole 0
AttributeServerVersion '8.1.102.25'



2017-04-02T17:15:58.753 Trc 06085 Configuration option set to default value: 'orchestration':'mcr-pull-after-error-timeout' = '120'
2017-04-03T16:03:40.042 Int 04543 Interaction message "EventError" received from 65201 ("SIPS@6000")
2017-04-03T16:03:40.047 Int 04543 Interaction message "EventError" received from 65201 ("SIPS@6000")
2017-04-03T16:17:17.757 Int 04543 Interaction message "EventError" received from 65201 ("SIPS@6000")
2017-04-03T16:17:17.760 Int 04543 Interaction message "EventError" received from 65201 ("SIPS@6000")
2017-04-03T16:19:02.172 Int 04543 Interaction message "EventError" received from 65201 ("SIPS@6000")
Logged

Offline mic

  • Newbie
  • *
  • Posts: 44
  • Karma: -1
Re: I URGENTLY NEED your help in this problem.
« Reply #6 on: April 04, 2017, 08:15:51 AM »
ADAM....yes i modified the hosts file in the primary machine to resolve the machines' names.
Logged

Offline Kubig

  • Hero Member
  • *****
  • Posts: 2755
  • Karma: 44
Re: I URGENTLY NEED your help in this problem.
« Reply #7 on: April 04, 2017, 09:21:10 AM »
Check the ORS logs for root-cause of:

<description>External document fetch error: Failed to fetch file</description>
Logged

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: I URGENTLY NEED your help in this problem.
« Reply #8 on: April 04, 2017, 12:19:05 PM »
Set log to full verbose and as Kubig said, that is what you should search for, aside all those errors you have already

Enviado de meu E6633 usando Tapatalk

Logged

Offline Dionysis

  • Sr. Member
  • ****
  • Posts: 408
  • Karma: 8
Re: I URGENTLY NEED your help in this problem.
« Reply #9 on: April 04, 2017, 01:46:27 PM »
In every case I've seen with this error it is because the message being requested is simply not there, or the LCA user doesn't have access to the file.

As mentioned, full logging is required, otherwise you're just guessing.
Logged

Offline mic

  • Newbie
  • *
  • Posts: 44
  • Karma: -1
Re: I URGENTLY NEED your help in this problem.
« Reply #10 on: April 05, 2017, 10:31:05 AM »
thanks all for your cooperation
i have changed the verbose to all and these are the logs after i have called a routing ponint 6000 which represents a Voice_Inbound template group that is modified to play a special day announcement.....which is not happening for reasons i don't know.

......
ORS logs
............
Line 164: 2017-04-04T19:39:25.993 Trc 06085 Configuration option set to default value: 'orchestration':'mcr-pull-after-error-timeout' = '120'
Line 1218: 19:39:26.316 <<<=== 'EventError'(52) seq=d24a
Line 1560: 19:39:27.308 [LS] '59FF2OEJNL49B5KPR2BJ6KC40C00015K' ERROR No STATE, dev '8001' q '1004' media 100
Line 234774: system.LastErrorDescription = 'u...' result='false' />
Line 235064: __Log('*****LOG Error retrieving default list. It is probably m...' result='[object object]' />
Line 235244: message {"name":"error.queue.submit","data":{"requestid":48,"error":"-001 Timeout"}}
Line 235244: message {"name":"error.queue.submit","data":{"requestid":48,"error":"-001 Timeout"}}
Line 235248: 12:18:43.888 {ORSInternal:3} +OrsEvent[0x000000000dfd0a00]:name=error.queue.submit
Line 235255: 12:18:43.888 [T:9628] {ScxmlMetric:3} METRIC <event_queued sid='FP6FK1O8DP4P1DIAMRJQ6E3AD0000001' name='error.queue.submit' type='external' />
Line 235265: 12:18:43.889 [T:5096] {ScxmlMetric:3} METRIC <event_processed sid='FP6FK1O8DP4P1DIAMRJQ6E3AD0000001' name='error.queue.submit' disposition='transition selected' duration='16' />
Line 235268: 12:18:43.889 [T:5096] {ScxmlMetric:3} METRIC <transition sid='FP6FK1O8DP4P1DIAMRJQ6E3AD0000001' name='GenesysOne_Voice.TargetVQ' cond='_event.data.requestid==App_TargetVQ['requestid']' event='error.queue.submit' target='GenesysOne_Voice.Sub_EntryHandling' line='8999' />
Line 235270: 12:18:43.889 [T:5096] {ScxmlMetric:3} METRIC <log sid='FP6FK1O8DP4P1DIAMRJQ6E3AD0000001' expr='ERROR: ({data:{requestid:48, error:"-001 Timeout"}, invokeid:"", name:"error.queue.submit", sendid:"", type:"platform"})' label='' level='1' />
Line 235270: 12:18:43.889 [T:5096] {ScxmlMetric:3} METRIC <log sid='FP6FK1O8DP4P1DIAMRJQ6E3AD0000001' expr='ERROR: ({data:{requestid:48, error:"-001 Timeout"}, invokeid:"", name:"error.queue.submit", sendid:"", type:"platform"})' label='' level='1' />
Line 235270: 12:18:43.889 [T:5096] {ScxmlMetric:3} METRIC <log sid='FP6FK1O8DP4P1DIAMRJQ6E3AD0000001' expr='ERROR: ({data:{requestid:48, error:"-001 Timeout"}, invokeid:"", name:"error.queue.submit", sendid:"", type:"platform"})' label='' level='1' />
Line 235272: App_Last_Error_Event_Name = system.LastErrorEventName;
Line 235272: App_Last_Error_Event_Name = system.LastErrorEventName;
Line 235273: App_Last_Error_Description = system.LastErrorDescription;' result='' />
Line 235273: App_Last_Error_Description = system.LastErrorDescription;' result='' />
Line 235276: 12:18:43.889 [T:5096] {ScxmlMetric:3} METRIC <transition sid='FP6FK1O8DP4P1DIAMRJQ6E3AD0000001' name='_composer_event_handler' event='error' line='9931' />
Line 235306: system.LastErrorDescri...' result='Enter Value' />
Line 235310: 12:18:43.889 [T:5096] {ORSInternal:3} ~OrsEvent[0x000000000dfd0a00]:name=error.queue.submit
Line 235647: system.LastErrorDes...' result='Enter Value' />
Line 236274: 12:18:55.986 [T:9508] {ScxmlMetric:3} METRIC <log sid='FP6FK1O8DP4P1DIAMRJQ6E3AD0000001' expr='Composer Application: Sub_EntryHandling global error' label='' level='1' />
Line 236275: 12:18:55.986 [T:9508] {ScxmlMetric:3} METRIC <log sid='FP6FK1O8DP4P1DIAMRJQ6E3AD0000001' expr='ERROR: ({data:{interactionid:"MHH19A2CHP6AD18RB57A1DSIG40000BU", resultof:"deletion"}, invokeid:"", name:"interaction.deleted", sendid:"", type:"platform"})' label='' level='1' />
Line 236277: App_Last_Error_Event_Name = system.LastErrorEventName;
Line 236277: App_Last_Error_Event_Name = system.LastErrorEventName;
Line 236278: App_Last_Error_Description = system.LastErrorDescription;' result='' />
Line 236278: App_Last_Error_Description = system.LastErrorDescription;' result='' />
.
.Line 329: 19:39:26.005 {Persistence:1} PersistenceManager::Init() Warning strategy options were not configured - assuming replication_factor of 1.
Line 1033: 2017-04-04T19:39:26.284 Std 23009 ORS WARNING Connection to Interaction Server configured as T-Server required, eServices functionality not enabled.


Logged
Pages: [1]   Go Up
« previous next »