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Offline Noufal

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Chat Transcrip
« on: October 10, 2018, 08:51:45 AM »
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Dear Expert ,

How can i pull chat transcript manually from UCS  DB ?



Offline Kubig

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Re: Chat Transcrip
« Reply #1 on: October 10, 2018, 10:21:42 AM »
You can get data from UCS DB, table interaction, column StructuredText

Offline Noufal

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Re: Chat Transcrip
« Reply #2 on: October 10, 2018, 10:54:37 AM »
Thank you , i found that but issue its in structured text how could i convert into normal

Offline Kubig

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Re: Chat Transcrip
« Reply #3 on: October 10, 2018, 03:50:16 PM »
It's just a XML format, nothing tricky to read/transform