" /> Handling of retrieved records after OCS switch-over - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: Handling of retrieved records after OCS switch-over  (Read 1335 times)

Offline Janis

  • Full Member
  • ***
  • Posts: 123
  • Karma: 4
Handling of retrieved records after OCS switch-over
« on: October 20, 2019, 01:38:59 PM »
Advertisement
Dear experts,

Have you some bright ideas to share how to improve OCS record handling after switch over to backup instance of warm standby pair? If there was running campaign with some records in retrieved state, they must be changed to Ready manually which is quite boring. Otherwise records will stay "Retrieved" forever as backup OCS is looking for Ready records only.
Have you designed some procedures to re-enable these stuck records automatically?

Janis
Logged
Pages: [1]   Go Up
« previous next »