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Dan Percy

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external routing, Tromboning
« on: January 01, 1970, 12:00:00 AM »
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Is any body out there doing Genesys external routing across tie lines, and with antiTromboning active? If yes is TRO enabled?
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newbie

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external routing, Tromboning
« Reply #1 on: January 01, 1970, 12:00:00 AM »
I am exploring the same issue abt tromboning. My initial thought is that Genesys does not support anti romboning. If you turn it on, you may face some problems. Is there anybody out there that can comment
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dbm

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external routing, Tromboning
« Reply #2 on: January 01, 1970, 12:00:00 AM »
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    • The latest 7 version for symposium does say that it supports tromboning but I have not tried it
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    Michael Rigney

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    external routing, Tromboning
    « Reply #3 on: January 01, 1970, 12:00:00 AM »
    Version 7 TServer for Symposium does support anti romboning but I understand it is for specfic call flows. The 7.0 version of TServer did not resolve our tromboning issue(s).
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    Vic

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    external routing, Tromboning
    « Reply #4 on: January 01, 1970, 12:00:00 AM »
    tromboning support is very very limited, so I suggest to be very careful. Consult calls as well as calls not sent through ERP will throw the whole system off.

    Do you have only one call flow between sites or is the possibility for direct agent to agent transfers as well?
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