Progressive outbound and dial_sched_time

[Vincent]

I've been testing with progressive outbound where i would like the customer to be called at a specific time. Configuring the dial_sched_time does not seem to make a difference as the record will be called if it's between the daily_from and daily_till times (as i'm testing it will call immediately when the campaign is started).

I've looked at the OCS_logs and see that the dial_sched_time is not retrieved and it only seems to be used when for example a campaign callback is configured. Is this correct? Could not find much documentation on this on the Genesys site.

Question is if it's not used how i can solve this, is this possible to do with a dialling filter and how should i write it? I could change the daily_from and daily_till times per record, but this means that during a busy period calls might not be made even though the call centre is open.

[cavagnaro]

The dial_sched_time will work only if the record is a reschedule (campaign or agent) so you may need to modify also the record type to one of those.
Do a reschedule of any other user and look the values of the fields and compare.

[Vincent]

[quote author=cavagnaro link=topic=5119.msg22655#msg22655 date=1264689251]
The dial_sched_time will work only if the record is a reschedule (campaign or agent) so you may need to modify also the record type to one of those.
Do a reschedule of any other user and look the values of the fields and compare.
[/quote]

I was afraid that was the case. I've configured them as campaign rescheduled, but once they are set as rescheduled they will be offered as preview calls to the agents.
I know you should be able to override this by setting predictive_callback on campaign level to "true" (according to the documentation "If this option is set to yes or true in Predictive or Progressive modes, OCS automatically dials callbacks", but unfortunately the calls don't seem to be made at all.
I can't set it on global level, because it is a shared environment.

So that way i currently don't seem to be able to make progressive calls. Any other ideas?

[Fra]

Logs needed, if you can provide them from the start-up, it would be even better.

Fra

[Vincent]

Logfiles will take some time and i'd rather solve this by not having to reschedule these calls. I just can't imagine that's it's not possible to do a progressive call at a specific scheduled time. Isn't it possible to create a dialling filter to solve this with?

[ecki]

Hi

I think this is the standard and only option you can get for scheduled calls in OCS. Just preview.


E.